Job Description
Salary : $51,249.60 - $62,297.88 Annually
Location : San Bernardino, CA
Job Type: Full-Time
Job Number: 24-32767-11
Department: Police Department
Opening Date: 10/07/2024
Closing Date: 11/3/2024 11:59 PM Pacific
Job Summary Are you looking for an opportunity for professional growth and development while serving the community? C onsider joining the City of San Bernardino's Police Department as a Police Dispatcher! About the Position: The Police Dispatcher I (FLEX) performs general and routine dispatching activities. Operates computerized dispatch, radio, "911," and ancillary equipment in a police communications center. Receives, interprets, and codes routine and emergency calls and dispatches personnel and equipment in response following clear policies and protocols. This position will require working a varied work shift that includes evenings, weekends, and holidays.
Seeking Candidates With: - Knowledge of: Understanding rules, regulations, and procedures.
- Customer service and communication skills : Demonstrating telephone and radio courtesy and broadcasting clear, concise, and specific instructions.
- Stress management and judgment : Working rapidly under stress and exercising good judgment in emergency situations.
- Geographical knowledge : Familiarity with the geography and street layout of the city and surrounding area.
- Operational skills : Proficiency in the proper operation and care of radio, telephone, and office equipment, including computers and applicable software applications.
Applications will be tentatively reviewed the week of November 04, 2024 Criticall Exam tentatively scheduled for the week of November 11, 2024 Qualified candidates must successfully complete a police background investigation as part of the pre-employment exams. Essential Duties & Responsibilities ESSENTIAL DUTIES: - Operates a radio system, automated telephone system, and computer-aided dispatch (CAD) system to receive and transmit routine and emergency calls from the public by telephone, radio, and fax; interviews callers, and evaluates call data.
- Interprets and assigns appropriate codes to calls for transmission; transmits radio messages to field units, dispatches police personnel and equipment, and monitors alarm boards.
- Calms distressed citizens on the phone; evaluates, prioritizes, and sequences incoming information and determines number and types of units to send to emergency situations; notifies other departments of needed support services.
- Assists with the coordination of emergency calls and relays questions from personnel in the field to appropriate supervisory personnel; monitors the status of police units and their location.
- Participates in training and educational development; consistently gains new skills to enhance professionalism and ability to handle emergency calls and situations.
CORE COMPETENCIES Knowledge of:
- General operations, services, and activities of a public safety dispatch program.
- Rules, regulations, and procedures relating to police communications and dispatch, including FCC requirements.
- Proper operation and care of radio and telephone equipment.
- Customer service practices and telephone and radio courtesy.
- Geography and street layout of city and surrounding area.
Skills in:
- Eliciting information to assess situations from callers.
- Determining dispatch priorities during peak workloads and dispatching appropriate personnel and equipment.
- Broadcasting clear, concise, and specific instructions over the radio in a distinct, well-modulated voice.
- Working rapidly under stress and exercising good judgment in emergency situations.
- Reading and applying mapping information for effective call and unit management.
- Listening to and recording, or key in, information clearly and accurately.
Click here to view the Police Dispatcher I (FLEX) job description.
Minimum Qualifications Education, Training and Experience: High School diploma or G.E.D.
AND At least one (1) year of customer service experience working with the public in person, by telephone or in radio communications; or an equivalent combination of training and experience.
Police Dispatcher I may be considered for advancement to Police Dispatcher II after demonstrating proficiency to perform the full range of duties of the latter class as described in established performance criteria. Typically, a Police Dispatcher I is expected to be capable of meeting the proficiency criteria within a 12-month period, depending on an individual's prior experience and progression in performing the full range of Police Dispatcher II duties.
Licenses; Certificates; Special Requirements: A valid California driver's license is required.
Typing speed of 30 words per minute is required.
Successful completion of P.O.S.T. Public Safety Dispatcher course is required within 12 months of date of employment. Peace Officers currently employed at the San Bernardino Police Department who have satisfactorily completed a one-year probation may submit a copy of the P.O.S.T. Basic Certificate in lieu of completing the P.O.S.T. Public Safety Dispatcher Course.
Supplemental Information BENEFITS AND REWARDS The City offers an attractive compensation and benefit package, that includes:
- Health Insurance - Monthly contribution for health, dental and vision premiums: $755.00 Employee Only, $1,377.00 Employee plus one, or $1,841.00 Employee plus Family. A "Health Insurance Waiver Stipend" of $4,000.00 every first paycheck of December for eligible employees who waive benefits.
- Vacation - 80 hours after one year, 96 hours of sick leave annually
- 13 holidays, plus 18 hours of floating holiday time.
- Administrative Leave - 40 hours (include for eligible positions only)
- Retirement - California Public Employees' Retirement System (CalPERS). Classic members: 2% at 55 | New CALPERS members 2% at 62.
- Life & Accidental Death and Dismemberment Insurance
- 457 Deferred Compensation Plan, flexible benefits plan
- Flexible Spending Accounts such as pre-tax childcare plan
- Tuition Reimbursement
- Employee assistance program, and all other benefits which are received by
- Management/Confidential employees of the City per Memorandum of Understanding
SELECTION PROCEDURE Apply
Submit a completed job application and responses to the Supplemental Questionnaire, which fully describe the nature of your professional experience and qualifications. Resumes will not be accepted in lieu of the application or supplemental application materials.
Application Review
- Minimum qualifications
- Completion of the supplemental questionnaire
The rating of the supplemental questions may determine application status and/or rank on the eligible list. Applications submitted without all required materials will not be considered.
Job Related Testing
Criticall Exam tentatively scheduled for the week of November 11, 2024
Accommodation
The City of San Bernardino is committed to providing reasonable accommodations for qualified applicants with disabilities, whether physical or mental. If you require such accommodations during the assessment process, it is your responsibility to contact the Human Resources Department in writing before the recruitment closing date. For further details on how to request accommodation, please reach out to us at 909-384-5104 or via email at rivera_es@sbcity.org.
Successful candidates will be placed on an eligible list, and highly qualified candidates will be referred to the appointing authority for further consideration. Candidates advancing in the selection process will receive information/instructions via email only.
The San Bernardino Police Department is an equal opportunity employer and is committed to creating and maintaining a work environment that is free of all forms of discriminatory harassment, including sexual harassment and retaliation (Government Code §12940(k); 2 CCR 11023).
Click here to view the Police Department's Equal Employment Opportunity Utilization Report.
Pre-Employment Process may include, but is not limited to:
- Application Review
- Written Exam
- Personal History Statement and Pre-Background Interview Questionnaire Packets
- Oral Exam
- Background Investigation with the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI)
- Background Investigation with Investigator
- Pre-employment Medical Exam, including drug test.
- Psychological Evaluation
- Employment/Professional Reference Check
The City of San Bernardino reserves the right to modify the selection process as necessary to conform to administrative or business necessity.
For more information about this position, please contact the
City of San Bernardino Human Resources Department at 909-384-5104.
THE CITY OF SAN BERNARDINO IS AN EQUAL OPPORTUNITY EMPLOYER
Health Insurance - Eligible to receive a City contribution of $715.00 (Employee only), $1,377.00 (Employee + 1) or $1,841.00 (Employee + Family) to help offset health, dental and vision premiums. Eligible employees who waive all medical, dental, vision, supplemental life, and supplemental AD&D benefits will recieve an annual "Health Insurance Waiver Stipend" of $3,500.00 every first paycheck of December.
Retirement for Current Members - For employees hired after 1/1/2013 who are current members of California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12 and have not been separated from service from such agency for six months or more, the retirement benefit shall be
2.7% @ 55 ; highest single year of compensation.
Retirement for New Members - For employees hired 1/1/2013 or later and who are not a member of the California Public Employees' Retirement System (CalPERS) or a reciprocal agency as of 12/31/12, or those who have been separated from a public agency which contracts with CalPERS or a reciprocal agency for six months or more, the retirement benefit shall be
2% @ 62 ; 3 year final compensation. New members will be obligated to pay 50% of the "normal cost" of their retirement benefits as required by State law.
01
Which of the following best describes your highest level of completed education:
- Less than High School Diploma or GED
- High School Diploma or GED
- Less than 2 years of college
- 2+ years of college
- Associate's Degree
- Bachelor's Degree
- Master's Degree or Higher
02
Which of the following best describes your years of customer service experience working with the public in person, by telephone, or in radio communications? (similar or related experience via a videoconferencing platform is not acceptable in lieu of the required experience.)
- None
- Less than 1 year
- 1 - 2 years
- 3 - 5 years
- 6+ years
03
Which of the following best describes your years of experience in computer-assisted dispatching and telephone complaint processing?
- None
- Less than 1 year
- 1 - 2 years
- 3 - 5 years
- 6+ years
04
Are you willing to work flexible hours including nights, weekends, and holidays?
05
As part of the hiring process, I understand that I will be required to complete and pass:
- a written/performance test
- oral board interviews
- a dispatcher Pre-Background Interview Questionnaire (PIQ)
- Personal History Statement (PHS),a thorough background investigation
- a medical evaluation
, - a psychological evaluation
06
Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please
do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
- I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question City of San Bernardino, CA
Job Tags
Holiday work, Full time, Trial period, Flexible hours, Shift work, Night shift, Afternoon shift,