Job Description

Investigates and resolves software and hardware problems of computer users by performing the following duties. Your Story. You will investigate and resolve software and hardware problems of computer users. Your Passion. Our Culture. At Sargento, you work for a company you believe in, with a family of people who believe in you. Our culture stems from a simple premise: Hire good people and treat them like family. At Sargento, you can make decisions based on how they affect people as well as the long-term health of our company. You will be encouraged to make a meaningful difference in the community, in the company and in your career. With diverse experiences and tools to learn and develop, you can transform your aspirations into reality. If you're ready for the right place to belong and grow your career, you can find it here. Benefits that set us apart. Comprehensive medical including Fertility, Adoption benefits, Dental, and Vision Insurance Flexible Work Week Hybrid work schedule - Onsite Tuesday - Thursday with the option to work remotely Monday and Friday Compressed work week - Option of day Friday Onsite Health & Wellness Center: includes a nurse practitioner, licensed physical therapist, dietitian, personal trainer, and health coach, care coordinator and work-life mentor Employer 401K contribution in the top 1% of the nation Relocation Assistance Tuition Assistance Access to Employee Store What You Do. Responds to requests to assist users experiencing problems with hardware, software, networking, smartphones, and other computer-related technologies. Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error. Provides updates, status, and completion information in Service Desk system and/or to users via voice mail, e-mail, or in-person communication. Requires a thorough understanding of the installation, support, and performance of Windows 7 and 10 desktop operating systems, and desktop software such as Microsoft Office 365 products (Word, Excel, Access, Visio, PowerPoint, Visio, Project) and Internet browsers in a networked environment. Determines whether problems are caused by hardware or software related issues. Handles problem recognition, research, isolation, resolution and follow-up for user problems, referring more complex problems to supervisor or technical staff. Strives for first call resolution by answering calls to support center, logs and tracks calls using Service Desk system and maintains history records and related problem documentation. Share information technology knowledge by documenting new or updating existing processes and/or procedures. Contact and use of Dell technical support systems to determine corrective action for hardware repairs. Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises. Calls software and hardware vendors to request service regarding defective products. Communicates activities with Sr. PC Technician, Service Desk Manager, Sr. Manager - End User Support, Service Desk and other End User Support co-workers, Technical Services, or other IT groups as applicable. Must be able to work scheduled hours as assigned for appropriate Service Desk hours coverage, with some flexibility as needed, including some weekend work responsibilities. Responsible for responding to off-hours calls, based on a scheduled rotation, in a prompt and reasonable time to facilitate prompt problem resolution. Perform all duties in a professional and confidential manner. Your Education and Experience. Associate Degree in Computer Science or related field and 2 - 5 years relevant computer or PC Technician experience required. Our Story. With over 2,400+ employees and net sales of $1.8 billion, Sargento Foods is a family-owned company that has been a leader in cheese for more than 70 years. We created the world's first, successful pre-packaged sliced and shredded natural cheeses. Sargento is based in Plymouth, Wisconsin, where we manufacture and market shredded, sliced and snack natural cheese products, as well as ingredients and sauces. Sargento is known for the exceptional quality of our products and for product design, packaging and merchandising innovations that have transformed our industry. To learn more about our culture and values, please visit our website at

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Job Tags

Remote job, Relocation package, Flexible hours, Monday to Friday,

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