PC LAN Technician Job at SunSoft Online, Phoenix, AZ

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  • SunSoft Online
  • Phoenix, AZ

Job Description

Duties Include: 

  • Server and desktop support, Support customers on the ADOT network 

  • Fix computer related problems 

  • Troubleshoot hardware problems 

  • Research and implement potential solutions 

  • Support agency’s warranty and non-warranty computer and printer repair work

  • Assist with assigned project tasks. 

  • Ensures compliance with standards for systems software and documentation. 

  • Teach customers how to use PC related software and hardware. 

  • Implements software patches, security fixes, and tests and validates modified system configurations. 

  • Install and configure PC hardware, software and peripherals. 

  • Assist with major deployments of hardware and software. 

  • Monitors system reliability and availability. 

  • Attend section staff meetings. 

  • Complete mandatory training classes and other classes as assigned. 

  • Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms. 

  • Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals. 

  • This position will require daily travel to work sites

Skills Required:  

  • Strong customer service skills
  • Excellent interpersonal, written and oral communication skills with ability to adjust message to audience

  • Advanced troubleshooting and problem solving skills

  • Excellent self-organization and time management skills
  • Ability to work collaboratively in teams and across organizations
  • Ability to synthesize feedback and adjust plans accordingly
  • Ability to develop and write technical documentation
  • Ability to evaluate and test emerging technologies
  • Ability to apply creative solutions to business problems to ensure business needs are most effectively met
  • *Resource will be working in a professional environment and will be held to a dress code standard. .
  • *Position will require extensive daily travel. Resources will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays

Qualifications and Education Requirements

  • General working knowledge of infrastructure technologies and in-house developed applications utilized in the enterprise
  • Ticketing and Department operating procedures
  • Knowledge of Microsoft products including operating systems and Office
  • Knowledge of Google email and standard Suite of products Computer hardware configuration and repair knowledge
  • Knowledge of Ethernet network topology to assist with troubleshooting network issues
  • Knowledge of IT infrastructure industry standards and best practices
  • Advanced troubleshooting skills
  • Problem definition and alternative analysis skills
  • Experience with Active Directory
  • Experience with Windows 10 Experience with Windows 7
  • Experience with Server 2008 and Server 2012 engineering
  • Experience with Backup solutions Time Reporting MS System Center Operations Manager 2012 R2
  • *Minimum 4 years of current working experience in an IT field
  • *Must have a current AZ Driver’s license with a good driving record - 39 month review will be conducted
  • **Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.

Education Required:

  • *Associate/Bachelor degree in a related field is preferred

Job Tags

Contract work, Work experience placement, Night shift,

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