Duties Include:
Server and desktop support, Support customers on the ADOT network
Fix computer related problems
Troubleshoot hardware problems
Research and implement potential solutions
Support agency’s warranty and non-warranty computer and printer repair work
Assist with assigned project tasks.
Ensures compliance with standards for systems software and documentation.
Teach customers how to use PC related software and hardware.
Implements software patches, security fixes, and tests and validates modified system configurations.
Install and configure PC hardware, software and peripherals.
Assist with major deployments of hardware and software.
Monitors system reliability and availability.
Attend section staff meetings.
Complete mandatory training classes and other classes as assigned.
Travel between sites to accomplish tasks. Perform preventive maintenance on hardware and software packages to include client and server platforms.
Teach new staff members how to troubleshoot problems, setup and install, network related hardware, software and other peripherals.
This position will require daily travel to work sites
Skills Required:
Excellent interpersonal, written and oral communication skills with ability to adjust message to audience
Advanced troubleshooting and problem solving skills
*Position will require extensive daily travel. Resources will need to have the ability to drive to various locations with a personal vehicle with possible overnight stays
Qualifications and Education Requirements
**Must be able to achieve an ACJIS Certification and pass an Arizona Criminal Justice Investigation with fingerprint and Criminal background check.
Education Required:
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