Paycom Support Specialist - Grapevine Job Details Level Entry Job Location Grapevine Office - Grapevine, TX Position Type Full Time Education Level High School/GED Job Category Client Setup & Service The Paycom Support Specialist is responsible for providing accurate and timely support to the Paycom Service and operations departments.This role requires coordination, research and outreach with multiple internal partners.
**RESPONSIBILITIES:**
* Completes various operations projects assigned by Team Leader; ranging from system setup to document review and delivery
* Completes interdepartmental requests to complete specific payroll operations based tasks
* Processes payrolls for the Paycom Service department clients
* End of day reconciliation/Transmissions Support
**Education/Certification:**
* High school diploma or GED required
* Bachelors and/or Associates Degree preferred
**Experience:**
* 3-5 years of customer service experience or equivalent
* Demonstrated experience in customer relationships with moderately to very complex products and services. Examples would be insurance or financial services sales or service roles
* Knowledge of basic auditing and reconciliation
**Skills/Abilities:**
* Demonstrates proficiency with Microsoft office, specifically in Excel
* Demonstrated ability to use self-discretion, time management and prioritization of daily tasks and responsibilities
* Customer Service Experience
* Effective Communication Skills
* Ability to multi-task
* Detail oriented and well organized
* Cooperative and able to effectively work on a team
* Ability to perform research and effectively solve problems
* Ability to research complex issues
***Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department.***
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