Meet Our Team:
We are looking for an enthusiastic and detail-oriented college intern to join our online support community team. As a Community Moderator Intern, you will be key in creating a welcoming and supportive environment for our community members. Your role will involve monitoring interactions, responding to inquiries, and assisting in resolving issues to ensure a smooth and positive user experience. This internship provides an excellent opportunity to gain hands-on experience in community management, customer support, and online communication.
Picture Yourself at Pega:
Pega's internship program serves as an exceptional launchpad for students, bridging the gap between academic prowess and thriving in the professional realm. We don't just cultivate good students; we elevate them to greatness by empowering them to conquer substantial challenges. At Pega, we champion the notion that brilliance knows no hierarchy or geographical bounds-it can emerge from anyone, anywhere. Our internships are designed with a clear mission: to equip students with invaluable business acumen, embolden them to contribute to consequential real-world projects, and facilitate seamless global collaboration. All the while, we ensure that their efforts are handsomely rewarded with a competitive compensation package. Join us and turn your potential into tangible achievements.
What You'll Do at Pega:
* Actively monitor community forums for new posts and comments.
* Respond to user inquiries and provide timely and helpful assistance.
* Moderate discussions to ensure compliance with community guidelines and maintain a respectful environment.
* Identify and escalate issues that require attention from the community management team.
* Contribute to the development and improvement of community guidelines and processes.
* Assist in gathering and analyzing community feedback to identify trends and areas for improvement.
* Participate in team meetings and contribute ideas for community engagement initiatives.
Who You Are:
* Currently enrolled in a college or university.
* Excellent written and verbal?communication skills.
* Strong interpersonal and problem-solving skills.
* Ability to work independently and as part of a team.
* Proficient in using social media platforms and online community tools.
* Interest in customer service and community building.
* Experience with online community moderation or customer support.
* Knowledge of relevant social media platforms and analytics tools.
Pega Offers You:
* The opportunity to collaborate on meaningful, real-time projects with diverse global teams
* The chance to engage in professional development through seminars and our "Coffee Break Series" with Pega's Founder, CEO, and Executive Leadership Team
* Participation in dynamic events tailored for Pega and interns, including social outings, volunteer opportunities, group projects, and more
* The potential to secure a full-time offer
* Guidance and daily support from your manager, colleagues, and a mentorship program
* A competitive salary with a range of fun benefits
* A casual, flexible, and fun work environment
Job ID: 20988
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