Job Description
Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
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Location Description The Boston Harbor Hotel is Boston's premier waterfront hotel, where luxury service is personal. We offer a competitive and comprehensive compensation and benefits package, as well as growth opportunity. All candidates must display superior service orientation, be willing to learn and work as part of our team. Due to the nature of our business, schedule flexibility is required for all positions.
Overview BOSTON HARBOR HOTEL POSITION DESCRIPTION Position Title: Night Auditor Supervisor
Department: Front Office
Reports to: Front Office Manager
FLSA Designation: NON-EXEMPT
JOB SUMMARY Job Summary The Night Auditor Supervisor is responsible for overseeing the nightly operations of the hotel's Front Office. This position ensures the accuracy and completion of all end-of-day accounting processes, reconciles daily financial transactions, and generates essential audit reports. In addition to financial responsibilities, the Night Auditor Supervisor provides exceptional guest service, acting as the primary point of contact for late-night and early-morning guest interactions, including check-ins, check-outs, and general inquiries.
Key Responsibilities Audit and Reporting - Perform nightly closing duties for the front desk, including end-of-day financial audits.
- Reconcile accounts and verify the accuracy of guest folios and room charges.
- Identify and correct discrepancies in the daily transactions.
- Prepare, balance, and distribute daily reports to management and relevant departments.
- Monitor revenue entries and postings for accuracy and completeness.
- Maintain documentation for audit trails and compliance.
Guest Services - Greet and assist guests in a friendly, professional manner.
- Handle late-night check-ins, early check-outs, and special requests.
- Resolve guest issues promptly, escalating when necessary.
- Maintain a calm and professional demeanor in high-pressure or emergency situations.
- Ensure guest safety and security through regular walkthroughs and surveillance checks.
Supervisory Duties - Oversee night shift front desk operations and ensure adherence to hotel policies and procedures.
- Act as the Night Manager on duty in their absence, assuming full responsibility for hotel operations during overnight hours.
- Serve as the highest-ranking staff member on-site during designated shifts, making operational decisions and responding to guest or staff emergencies.
- Train, support, and supervise overnight front desk team members to maintain service standards.
- Address and resolve escalated guest concerns and incidents with professionalism and urgency.
- Communicate any significant issues, maintenance problems, or security concerns to department heads or upper management during shift handovers.
- Monitor lobby and property for safety and cleanliness, coordinating with security and housekeeping as needed.
Qualifications Qualifications Education & Experience - High school diploma or equivalent required; associate or bachelor's degree in hospitality or accounting preferred.
- 2+ years of experience in front desk or night audit roles in the hospitality industry.
- 1+ year of supervisory or team lead experience preferred.
Skills & Competencies - Strong attention to detail and organizational skills.
- Proficiency in hotel property operational systems (PO
- S) such as Opera, or similar.
- Excellent written and verbal communication skills.
- Ability to multitask and work independently with minimal supervision.
- Basic accounting and reconciliation knowledge.
- Commitment to delivering outstanding customer service.
Work Environment - Overnight shift work in a hotel front office environment.
- Requires prolonged periods of standing and occasional lifting (up to 25 lbs).
- Must be available to work holidays and weekends as needed.
Pyramid Global Hospitality
Job Tags
Holiday work, Local area, Worldwide, Shift work, Weekend work, Early shift,