Neighborhood Services Division Manager Job at City of Gaithersburg, MD, Gaithersburg, MD

  • City of Gaithersburg, MD
  • Gaithersburg, MD

Job Description

Salary: Depends on Qualifications

Location : Gaithersburg, MD

Job Type: Full-Time

Job Number: FY2024-00915

Department: Community, Neighborhood & Housing Services

Division: Neighborhood Services (1197)

Opening Date: 05/08/2024

Closing Date: Continuous

FLSA: Exempt


The City is seeking an experienced manager to lead, manage, and oversee the Neighborhood Services Division in the City's Department of Community, Neighborhood & Housing Services. The Neighborhood Services Division administers and enforces a wide variety of City Codes regarding property maintenance, public nuisances, rental housing, landlord-tenant relations, vendors, and home-based businesses. Additionally, the team pursues an active outreach program to work with homeowners associations, rental communities, and citizens to enhance the appearance and safety of the City.

As the Neighborhood Services Division Manager, you will be responsible for actively participating in and managing all aspects of the Division's work to ensure compliance with City and State codes and citizen and public safety. You will provide leadership, guidance, direction, and advanced expertise/advice to staff; ensure appropriate actions are taken on all enforcement violations; oversee and monitor progress and findings; identify opportunities for improving service delivery methods and procedures; and provide effective and efficient management of the Division's goals and objectives consistent with the City's strategic directions.

To be successful in this position, good judgment and common sense are essential. You must have the technical expertise to assess situations, apply appropriate analysis, interpret applicable laws and regulations, and resolve each situation appropriately; be an approachable and effective communicator, as the position requires extensive contact with City officials, management staff, property and business owners, citizens, and the public; be an excellent day-to-day manager with strong leadership qualities who can keep operations running smoothly while also taking time to consider the future; and have a focus on teambuilding and excel at bringing out the best in people by setting clear expectations and goals, motivating and empowering division staff through acknowledgment of professional accomplishments, and providing staff with the necessary direction and leadership to succeed.

Starting salary for this position is negotiable within the anticipated target hiring range ($120,000 to $135,000) and will be offered at a level consistent with the experience and qualifications of the candidate. We provide comprehensive insurance benefits (medical, dental, vision, long-term care, life), paid time off, generous retirement contributions, health and wellness programs, tools to assist with paying down student loan debt and managing student loans, training and professional growth opportunities, and excellent work/life balance.

Job Functions

What you will do with us:
  • Oversee, plan, coordinate, supervise, and participate in inspection and enforcement activities with responsibility for enforcing the laws, ordinances, and codes relating to property maintenance, public nuisance, zoning, rental housing, landlord-tenant relations, vendors, and home-based businesses to ensure compliance with State and City codes.
  • Confer with citizens, property managers, business owners, and others with complaints, concerns, or questions
  • Perform the full range of Code Administration Officer duties as needed; participate in field activities, inspections, and investigations; may issue citations and collect, prepare, and submit evidentiary documentation and case materials; may testify in court regarding compliance issues.
  • Oversee the issuance of rental housing licenses, home occupation, amusement machine, and sign permits; administer and enforce requirements prior to issuing.
  • Develop, review, and update policies and procedures.
  • Hear and make investigations of complaints of inspection activities and take appropriate action; mediate formal landlord-tenant complaints.
  • Oversee outreach programs such as the Council in the Communities program.
  • Serve as staff liaison to various public bodies and agencies.
  • Assume the duties and responsibilities of the Department Director as needed/assigned.
  • Provide excellent service, pursue continuous improvement, and exceed expectations.

Key job responsibilities are highlighted above; please to view the complete classification description for the Community Services Division Manager position. The classification description indicates the full salary range established for a position in Grade 116 in the City's FY 2024 Schedule of Salary Ranges.


What you will need to be considered:
  • Bachelor's Degree in Engineering, Architecture, Building Construction, or related field.
  • At least 7 years of relevant professional experience in the application and enforcement of construction, zoning, or environmental codes, including at least 4 years of experience in a responsible supervisory capacity.
  • Possession of International Code Council (ICC) Property Maintenance and Housing Inspector certification (required at time of hire).
  • Possession of Zoning Inspector certification and ICC Building Official certification (preferred).
  • Experience in personnel administration and budget development and administration.
  • Excellent organization, interpersonal, analytical, problem-solving, presentation, time management, and written and verbal communication skills and the demonstrated ability to effectively interact and collaborate with multiple internal and external stakeholders.
  • Valid driver's license (required).
  • Or any acceptable equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities to satisfactorily perform job duties.

Additional Information

Interested applicants must submit the following to be considered:
  • A complete online application
  • Current resume (attached to the online application)
  • Letter of interest (attached to the online application); include why you are interested in this position and highlight the special skills/abilities that make you uniquely qualified to serve in this position
Review of applications will begin immediately, so prompt application is strongly encouraged. The position will remain open until filled; recruitment will close without notice when a sufficient number of qualified applications are received or all hiring decisions have been made.

This is a full-time salaried "exempt" position requiring a minimum of 40 hours per week (not eligible for overtime compensation under the provisions of the Fair Labor Standards Act and the City's personnel regulations). Direct deposit of paychecks is a condition of employment for all City of Gaithersburg employees.

The successful candidate will be subject to a pre-employment background investigation. The City has established an alcohol-free, drug-free, and smoke-free workplace which applies to any person employed by, conducting business with, or applying for a position with the City. Each employee, as a condition of their employment, may be required to participate in pre-employment and reasonable suspicion testing. Employees classified as safety sensitive are also subject to immediate post-accident and random testing.

For more information about the position, please contact Assistant City Manager/Acting Director of the Department of Community, Neighborhood & Housing Services Tom Lonergan-Seeger at or 240-805-1093. Questions regarding the online application process may be directed to the Department of Human Resources at or 301-258-6327.

This recruitment will establish an eligibility list which will be used to fill the current vacancy and may be used to fill other openings in this classification which occur in the next 12 months.

The City of Gaithersburg offers its full-time employees a broad range of benefits to enhance their personal and professional lives. Employees are eligible on their first day of employment (unless otherwise specified). We provide employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance.

  • Medical, Dental & Vision Coverage - employer pays 85% of premium in each tier
  • Multi-tiered coverage options (single, single + spouse, single + child, single + children, family)
  • Retirement Health Savings contribution (for non-participants in medical or dental plans)
Medical Insurance
  • CIGNA HealthCare Open Access Plan
  • Prescription Drug Plan
  • Wellness Initiatives
Dental Insurance
  • Sun Life Indemnity Plan
  • Use a dentist of choice or participating dentist for increased savings
  • Basic or Enhanced Plans offered
Vision Insurance
  • National Vision Administrators
  • Use a provider of choice or participating provider for increased savings
  • Eligible for immediate enrollment in all plans upon hire
  • 401A - Employer contribution equivalent to 8% of employee's annual base salary; fully vested after 5 years
  • 401K - Employer 3% matching contribution on the first 5% of employee's annual base salary contributed by the employee; fully vested after 5 years
  • 401A Supplemental - Additional 5% employer contribution to eligible employees in the Public Works and Police Departments who have physically demanding jobs on a consistent basis; fully vested after 10 years
  • 457-deferred compensation plan and Roth IRA (employee contributions only)
  • Vacation (12 - 24 days accrued annually; accrual rate based on years of service)
  • Sick Leave (13 days accrued annually; unlimited accrual)
  • Personal Leave (28 hours granted annually)
  • Holidays (11 holidays observed each year)
  • Long-Term Care Insurance (employer paid for base plan coverage); buy-up and spouse coverage available (employee paid)
  • Flexible Spending Accounts
  • Tools to assist with paying down student loan debt and managing student loans
  • Employer paid Basic Life and AD&D Insurance
  • Long-Term Disability & Workers' Compensation Insurance
  • Multilingual Stipend ($2,080 per year for eligible employees, paid biweekly)
  • Housing Stipend (Up to $3,600 per year for eligible employees)
  • Tuition Assistance (Up to $5,250 per year eligible after 1 year of service)
  • Healthy Lifestyle Incentives
  • Employee Assistance Program
  • First-Time Homebuyer Assistance
  • Ongoing Training/Personal Development Programs
  • Credit Union
  • Recreation & Leisure Opportunities & Discounts
  • Direct Deposit (required)
Click on the link below to view general information about the benefits available.



How did you first learn about this employment opportunity?
  • City of Gaithersburg Website
  • Job Interest Card Notification
  • Indeed
  • Other Website
  • Social Media
  • Friend or Relative
  • I am currently a City employee
  • Other

Required Question

Job Tags

Holiday work, Full time, Immediate start, Work from home, Flexible hours,

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