Position: Livevox Developer
Visa: USC/GC only
Location: Fully Remote
Duration: 6+ Months
Employment: Contract (6 months with possible extension)
Are you a LiveVox Developer with experience designing blended omnichannel workflows, optimizing and maintaining applications, managing NICE CXone features, ensuring compliance, and engaging in agile processes? If yes, we want to hear from you! If you thrive in building seamless omnichannel workflows and API-driven solutions, this role is for you.
Key Responsibilities
Design and develop integrations between LiveVox and NICE CXone using APIs and SDKs.
Create Studio scripts in NICE inContact to orchestrate omnichannel interactions and call flows.
Build custom scripts in LiveVox Designer for proactive outreach campaigns.
Configure IVR flows, call routing, and dialer campaigns.
Integrate third-party systems like Salesforce or Snowflake.
Develop custom API integrations to meet unique business needs.
Collaborate with cross-functional teams to gather requirements and ensure successful deployment.
Provide technical expertise and troubleshoot issues with OEMs, vendors, and product suppliers.
Qualifications for Success:
10 years CCaaS experience
2 or more years of experience with LiveVox
Experience with the NICE CXone platforms
Experience with API development, CRM integrations, and omnichannel workflows.
Experience with IVR design, dialer campaigns, and compliance standards.
Familiarity with contracts, SLAs, and customer engagement models.
Ability to work in agile environments and manage SLAs/contracts effectively.
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