Live chat agent Job at WakeFit LLC, Atlanta, GA

Nzdsa01kaytiV0hkNUo3T2JQRzNSbFFURmc9PQ==
  • WakeFit LLC
  • Atlanta, GA

Job Description

Description

We are seeking a dedicated and enthusiastic Live Chat Agent to join our team at a leading manufacturing conglomerate in Atlanta, Georgia. As a Live Chat Agent, you will be the first point of contact for our customers, providing exceptional service and support through our digital platforms. Your role is crucial in ensuring customer satisfaction and fostering strong relationships with clients, all while representing our company's values and commitment to quality. You will engage with customers to understand their inquiries and resolve issues promptly, contributing to our overall success in the manufacturing industry.

Responsibilities

  • Provide prompt and effective customer support through live chat channels.
  • Resolve customer issues and inquiries in a professional and empathetic manner.
  • Utilize CRM software to document and track customer interactions and feedback.
  • Assist customers with product information, order status, and troubleshooting.
  • Communicate clearly and efficiently to ensure a positive customer experience.
  • Handle multiple chat sessions simultaneously while maintaining accuracy and attention to detail.
  • Collaborate with team members and other departments to fulfill customer needs.
  • Contribute to ongoing improvements in customer service processes.

Requirements

  • Bachelor's degree (B.Sc) preferred.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving capabilities and adaptability in fast-paced environments.
  • Experience in customer service or related field is a plus but not mandatory.
  • Proficiency in CRM software and typing speed of at least 40 wpm.
  • Ability to multitask and prioritize effectively.
  • Demonstrated empathy and conflict resolution skills.
  • Willingness to work flexible hours as needed.

Job Tags

Flexible hours,

Similar Jobs

Continuum Medical Staffing

Psychiatry (Geriatric) - Physician Opportunity only Job at Continuum Medical Staffing

 ...stabilization for older adults in need of a secure, therapeutic environment 24 hours a day. Patients are typically admitted from home or a nursing facility on a doctor's referral with an acute primary psychiatric diagnosis and symptoms including focus on somatic issues, acute... 

MONTEFIORE MEDICAL CENTER

SLEEP MEDICINE PHYSICIAN Job at MONTEFIORE MEDICAL CENTER

 ...The Division of Pulmonary Medicine at Montefiore Medical Center, Bronx, NY seeks a full-time faculty Sleep Medicine physician for its Pulmonary Sleep Lab. The 4 functional sleep beds, 2 MDs with 5 sleep technicians to that will be expanding to 12 beds staffed... 

Atria Senior Living

Memory Care Caregiver Job at Atria Senior Living

 ...balance. Apply now! Responsibilities What you will do as a Caregiver Enhance the lives of older adults by assisting them with...  ...problems and exhibit ethical behavior Qualifications No experience needed. We will provide you with all the training you need!... 

Shift Day

EXECUTIVE ASSISTANT TO CEO Job at Shift Day

 ...Responsibilities EXECUTIVE ASSISTANT JOB DESCRIPTION: The Executive Assistant provides support for the Chief Executive Officer and other key staff members. This position provides support in the areas of clerical, reporting and administrative duties.... 

Talbot County Public Schools

Home/Hospital Teacher Job at Talbot County Public Schools

 ...TITLE: Home and Hospital Teacher QUALIFICATIONS: # Bachelor of Science Degree, preferable in Teachers Education. # Two to five years experience as a classroom teacher preferred. # Such alternatives to the above as the Board may find appropriate. REPORTS...