Live Chat Agent Job at The Call Firm, LLC, Avondale Estates, GA

NHI5bk50b3daMlRVNVozTll2YTJSbE1YRUE9PQ==
  • The Call Firm, LLC
  • Avondale Estates, GA

Job Description

We are looking for a motivated, friendly, and solution-oriented Remote Live Chat Agent to join our customer service team. As a Live Chat Agent, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent service via live chat. This role requires excellent communication skills, a customer-first mindset, and the ability to work efficiently in a fast-paced environment.

Responsibilities:
-Provide prompt, accurate, and friendly customer service through live chat.
-Assist customers with product inquiries, troubleshooting, and resolving issues in real-time.
-Identify and escalate complex issues to higher-level support when necessary.
-Maintain and update customer records and account details in the system.
-Collaborate with other team members and departments to provide solutions.
-Stay up-to-date with product knowledge and FAQs to ensure high-quality support.
-Maintain a positive, empathetic, and professional attitude toward customers.
-Meet or exceed established performance goals, such as response time and resolution time.
-Help create and improve customer service processes and FAQs.

Key Skills:
-Excellent Communication Skills: Strong written communication skills with a professional, friendly tone.
-Problem-Solving: Ability to quickly assess customer issues and provide accurate solutions.
-Multitasking: Handle multiple chats simultaneously while providing quality customer service.
-Time Management: Respond to inquiries efficiently and meet performance metrics.
-Customer-Oriented: Focused on delivering a positive customer experience.
-Technical Proficiency: Comfortable using live chat platforms, CRMs, and other customer service tools.
-Attention to Detail: Ensure that customer information is recorded accurately and consistently.
-Adaptability: Ability to adjust to changing customer demands and company processes.
-Patience and Empathy: Ability to handle difficult customer interactions with professionalism.

Benefit:
401(k)
AD&D insurance
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid sick time
Paid time off
Referral program
Vision insurance
Wellness program
Employment Type: Full-Time
Salary: $ 18.00 25.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

Hillstone Restaurant Group

Host/Hostess Job at Hillstone Restaurant Group

Company Description Job Description R+D Kitchen in Yountville is currently seeking Matre d' / Greeter candidates to join our successful team. Energy, poise, and an elevated sense of personal style are important. Upscale restaurant experience can be a plus, but...

StackAdapt

Remote Creative Strategist Job at StackAdapt

 ...strategic recommendations that elevate their brands and crush campaign goals. StackAdapt is a...  ...experience is a bonus. Please provide work samples if you have them. ~ Proven ability...  ...day one of employment ~ Work from home reimbursements ~ Optional global WeWork... 

GLC On-The-Go

Travel RN Clinical Educator (L&D & CVICU/ICU) - $2,359 per week Job at GLC On-The-Go

 ...connecting travel nurses and allied healthcare professionals like you with opportunities in acute care, long-term care, behavioral health, and allied fields across the U.S. Our attentive and friendly recruiters are always just a call or text away, ready to guide you... 

DSV A/S

Freight Forwarder, Air Export Job at DSV A/S

 ...and close to our customers.Read more at Location: USA - El Paso, Paseo Del Este BlvDivision: Air & SeaJob Posting Title: Freight Forwarder, Air ExportTime Type: Full TimeSummaryA Freight Forwarder is responsible for managing and coordinating the exportation of... 

Samaritan Health Services

Manager-Radiology Job at Samaritan Health Services

 ...makes a real difference? Join the dedicated Diagnostic Imaging team at the Good Samaritan Regional Medical Center as our Radiology Manager! In this role, youll oversee a talented team and work with cutting-edge technology in a supportive environment that values excellence...