Live Chat Agent Job at The Call Firm, LLC, Avondale Estates, GA

NHI5bk50b3daMlRVNVozTll2YTJSbE1YRUE9PQ==
  • The Call Firm, LLC
  • Avondale Estates, GA

Job Description

We are looking for a motivated, friendly, and solution-oriented Remote Live Chat Agent to join our customer service team. As a Live Chat Agent, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent service via live chat. This role requires excellent communication skills, a customer-first mindset, and the ability to work efficiently in a fast-paced environment.

Responsibilities:
-Provide prompt, accurate, and friendly customer service through live chat.
-Assist customers with product inquiries, troubleshooting, and resolving issues in real-time.
-Identify and escalate complex issues to higher-level support when necessary.
-Maintain and update customer records and account details in the system.
-Collaborate with other team members and departments to provide solutions.
-Stay up-to-date with product knowledge and FAQs to ensure high-quality support.
-Maintain a positive, empathetic, and professional attitude toward customers.
-Meet or exceed established performance goals, such as response time and resolution time.
-Help create and improve customer service processes and FAQs.

Key Skills:
-Excellent Communication Skills: Strong written communication skills with a professional, friendly tone.
-Problem-Solving: Ability to quickly assess customer issues and provide accurate solutions.
-Multitasking: Handle multiple chats simultaneously while providing quality customer service.
-Time Management: Respond to inquiries efficiently and meet performance metrics.
-Customer-Oriented: Focused on delivering a positive customer experience.
-Technical Proficiency: Comfortable using live chat platforms, CRMs, and other customer service tools.
-Attention to Detail: Ensure that customer information is recorded accurately and consistently.
-Adaptability: Ability to adjust to changing customer demands and company processes.
-Patience and Empathy: Ability to handle difficult customer interactions with professionalism.

Benefit:
401(k)
AD&D insurance
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid sick time
Paid time off
Referral program
Vision insurance
Wellness program
Employment Type: Full-Time
Salary: $ 18.00 25.00 Per Hour

Job Tags

Hourly pay, Full time, Remote job, Flexible hours,

Similar Jobs

ProCare Therapy

Work from Home | School Psychologists | California Job at ProCare Therapy

 ...California Teaching License Minimum of 2 years of experience working with students as a school psych Experience providing virtual...  ...opportunity to support students' well-being while working from home. If you are committed to helping students succeed, we encourage... 

AMX Trucking

CDL Class A Freight Operator (COLUMBUS) Job at AMX Trucking

 ...hard wordto maintain, andhighly effective.Our purpose drives AMX forward, working to improve the lives of our people, business partners,...  ...1500/Week ~ Pay Based on Hourly Rate or CPM ~100% No Touch Freight ~$700 Orientation Pay ~ AMX is Committed to Getting Our... 

Critical Connection, Inc.

Physical Therapist (PT Travel -Local ) Outpatient Orthopedics Job at Critical Connection, Inc.

*Travel Physical Therapist or Local Travel Physical Therapist (PT) is needed for our Outpatient Ortho Sports Med Practice treating a General Orthopedic patient population. We are a...  ...Med** Masters and Doctorate of Physical Therapy (PT) from an accredited physical therapy... 

Gannett

Columnist/sports Job at Gannett

 ..., visit The Commercial Appeal /commercialappeal.com seeks a sports columnist. Memphis is a vibrant sports city with the NBA's Memphis...  ...Bachelor's or masters degree in communications, journalism or related field or equivalent combination of education and experience... 

GardaWorld Security Services U.S.

Response Security Officer Job at GardaWorld Security Services U.S.

 ...Job Description: GardaWorld Security Services is Now Hiring a Response Security Officer! Ready to suit up as a Response Security Guard? What matters most in a role like this is your ability to adapt from one mission to the next. Tell us about how you embrace...