live chat agent Job at capco wipro, New York, NY

NjcxdU1Oa3hiVy9WNTU3QWFQQzZTRkFURVE9PQ==
  • capco wipro
  • New York, NY

Job Description

We are seeking a dedicated and customer-focused Chat Agent to join our customer support team. As a Chat Agent, you will play a critical role in ensuring our customers receive prompt and efficient assistance through online chat and messaging platforms. Your primary goal will be to provide excellent customer service and resolve customer inquiries and issues in real-time.

Chat Agent Duties and Responsibilities

  • Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
  • Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
  • Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
  • Maintain a high level of professionalism and customer service etiquette in all interactions.
  • Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
  • Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
  • Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
  • Collaborate with team members and other departments to ensure consistent and effective customer support.

Chat Agent Requirements and Qualifications

  • High school diploma or equivalent; college degree preferred.
  • Excellent written communication skills with a strong command of grammar and spelling.
  • Previous customer service or chat support experience is a plus but not required.
  • Strong problem-solving skills and the ability to think quickly and logically.
  • Proficiency in using computers and familiarity with chat and messaging platforms.
  • Ability to multitask effectively and handle multiple chat conversations simultaneously.
  • Empathy, patience, and a customer-focused attitude.
  • Willingness to work flexible hours, including evenings, weekends, and holidays if required.
  • Team player with strong interpersonal skills.
  • Ability to adapt to changing processes and technologies.

Job Tags

Holiday work, Part time, Flexible hours, Afternoon shift,

Similar Jobs

Discovery Land Company

Seasonal Bartender (H2B visa eligible) Job at Discovery Land Company

 ...Employment dates are: May 1, 2025 - September 30, 2025. H-2B visa sponsorship is available for in-country extensions. The Bartender...  ...The should passionate about food, beverage, and the art of hospitality, and provide an extensive knowledge of food and beverage pairings... 

Colonial Cadillac

ENTRY LEVEL AUTOBODY TECHNICIAN Job at Colonial Cadillac

Rapidly growing collision center looking to hire qualified, entry level auto body technicians with experience. Cadillac, Nissan & Volkswagen...  ...!!!!Full benefits package including health insurance, 401k, paid vacation and more.CALL JOHN SEREMETIS WITH ANY QUESTIONS 781-8... 

Amergis Healthcare Staffing

School based Occupational Therapist needed for upcoming 25/26 SY Job at Amergis Healthcare Staffing

The Occupational Therapist (OT) is responsible forperforming student evaluations, developing and providing therapy services, anddocumenting...  ...opportunities to our extensive network of healthcare and school-based professionals, ready to work in any hospital, government facility... 

CUNDIFF HEATING & AIR

Residential HVAC Installer Job at CUNDIFF HEATING & AIR

We are seeking a skilled and experienced Residential HVAC Installer to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing heating, ventilation, and air conditioning (HVAC) systems in residential settings. The technician must... 

Midwestern Baptist Theological Seminary

Senior Pastor Job at Midwestern Baptist Theological Seminary

 ...Job Description The pastor shall perform the duties of overseeing the ministry of the church (I Timothy 3:1-2). The pastor shall be the administrator of the church staff and an ex-officio member of all ministry teams, committees, and organizations of the church...