Position Overview The Live Chat Agent is responsible for providing real-time customer support through chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and order support while ensuring a positive and professional online experience. The ideal candidate is responsive, detail-oriented, and skilled at communicating clearly in written form. Key Responsibilities Respond promptly to customer inquiries via live chat. Provide accurate product, service, and account information. Resolve customer issues efficiently and engage escalation when necessary. Maintain records of customer interactions in the CRM system. Use a consistent and professional communication style in all interactions. Meet performance goals such as response time, resolution rate, and customer satisfaction. Stay up to date with company products, services, and policies. Required Skills and Qualifications Excellent written communication and typing skills (40+ WPM preferred). Strong problem‑solving and multitasking abilities. Customer‑focused attitude with patience and professionalism. Familiarity with live chat software such as Intercom, Zendesk Chat, Tidio, or Crisp. Basic computer and internet literacy. High‑school diploma or equivalent (Associate or Bachelor’s degree preferred). Preferred Qualifications Previous experience in live chat support or virtual customer service. Knowledge of CRM systems and online support tools. Ability to work flexible hours, including evenings or weekends if required. Work Environment 100% remote or in‑office, depending on company policy. Requires a reliable internet connection and a quiet workspace for remote roles. Collaborative and fast‑paced team environment. Compensation Competitive hourly rate or salary based on experience. Performance‑based bonuses and career advancement opportunities. #J-18808-Ljbffr Brook Services
Overview WordPress Developer role in Boston, MA. Salary range: $45,000.00-$75,000.00.Note: 4 days/week onsite and F2F interview required.In addition to technical expertise, the candidates need to have strong communication and analytical skills. They will be working with...
Overview We are hiring Freshers who are looking for an opportunity to begin their career as WordPress developers through developing and creating amazing Websites in an IT Company.Responsibilities Managing, Designing and creating Website activities for multiple projects...
...Must read and write English and perform simple math calculations.+ Must be computer literate.** What We Offer**+ Competitive hourly pay + 2nd shift differential+ Overtime opportunities+ Full benefits package (medical, dental, vision, 401k)+ Paid time off and holiday...
About the Role We are looking for a visionary AI Concept Artist to join our creative team. In this role, you'll combine traditional concept art skills with cuttingedge AI tools to rapidly prototype, iterate, and visualize environments, characters, props, and moods for...
[Office Assistant / Remote] - Anywhere in U.S. / $18.50 per hour / Medical, dental & vision / 401k / PTO - As a Safety Records Administrative Assistant at Sirva Worldwide, Inc., you will: Be responsible for reviewing and processing electronic logging device (ELD) hours-...