Job Description

Make a direct impact in the lives of those experiencing homelessness by becoming a Volunteer Front Desk Shelter Monitor at our center!

We are seeking compassionate, reliable, and organized volunteers to be the welcoming face and essential first point of contact for our residents and guests. This role is crucial for maintaining a safe, organized, and supportive environment in the shelter. This is not a full-time position and is meant to fill in for 1-4 hour periods while all other front desk staff is required for meetings/events.

As a Volunteer Front Desk Shelter Monitor , you will play a vital role in the daily operation of the shelter by:

• Greeting and directing residents, staff, and visitors in a friendly and professional manner.
• Managing the sign-in/sign-out process for residents and monitoring security cameras to ensure the safety of the facility.
• Answering and directing phone calls and taking messages accurately.
• Distributing essential items (e.g., toiletries, linens) as needed.
• Maintaining accurate logs of activities, incidents, and shift changes.
• Upholding shelter guidelines and communicating important information clearly to residents.

🔑 We're Looking For Individuals Who Are:

• Reliable and Punctual: Able to commit to a regular schedule.
• Compassionate and Non-Judgmental: Ready to interact with diverse individuals with empathy and respect.
• Strong Communicators: Comfortable clearly explaining rules and procedures.
• Detail-Oriented: Able to manage multiple tasks and maintain accurate records.
• Comfortable in a Busy Environment: Able to remain calm and professional during high-traffic times.
• Commitment to a background check is required.

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