Job Description

Job Description

Job Description

Job Description:

Key Responsibilities:

• Collaborate with the Lead Customer Education Trainer and the Director of Customer Readiness to identify program requirements, define objectives, and establish learning outcomes.
• Design and develop comprehensive training content, including instructional materials, job aids, eLearning modules, presentations, and assessments tailored to operations, markets/trader, and settlements roles.
• Leverage instructional design methodologies such as ADDIE to ensure training content is engaging, effective.
• Work with eLearning designer to create interactive eLearning courses and multimedia content using industry-standard tools such as Articulate Storyline, Adobe Captivate, Camtasia, or similar platforms.
• Manage the program design lifecycle by maintaining project timelines, tracking milestones, and ensuring deliverables are completed on time.
• Conduct quality assurance reviews of all training materials to ensure accuracy, clarity, and alignment with program objectives.
• Regularly communicate project progress, provide status updates, and address risks or roadblocks to key stakeholders, including the Director of Customer Readiness.
• Partner with subject matter experts (SMEs), trainers, and external stakeholders to gather content, validate technical accuracy, and incorporate feedback into training materials.
• Maintain version control and documentation for all training materials, ensuring they remain current and accessible throughout the project.
• Support the successful rollout of the ITCP by ensuring program readiness, coordinating pilot sessions, and collecting feedback for ongoing improvements.

Qualifications:

• Bachelors degree in Instructional Design, Education, Organizational Development, or a related field.
• 5+ years of experience designing and developing training programs, including experience with certification programs.
• Proficiency in instructional design software such as Microsoft PowerPoint and other instructional design software systems.
• Experience creating blended learning solutions, including eLearning, virtual instructor-led training (VILT), and classroom materials.
• Strong project management skills with a proven ability to deliver complex programs on time.
• Excellent written and verbal communication skills, with the ability to translate technical concepts into engaging training content.
• Experience working with external customers or stakeholders is a plus.
• Knowledge of ISO or energy market operations is highly desirable but not required.

Contract Details: This is an approximate 18-month contract position, with the potential for extension based on project needs. The role requires close collaboration with internal teams and stakeholders.

$ 61.0/hr

Prof23

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