Job Description

Role: Instructional Designer

Key Responsibilities:

• Design and develop training materials for Salesforce and FACETS claims platform or other CRM implementations in an operational environment.
• Shift training methodology from traditional instructor-led formats to a modular, just-in-time approach for improved accessibility and efficiency.
• Create quick reference guides and other easy-to-digest learning materials to support on-demand learning.

Must-Have Skill Sets:

• Experience with Salesforce and FACETS claims platform (or similar CRM systems in an operational setting).
• Instructional Design expertise , including transitioning to a just-in-time, modular training approach .
• Technical writing and content development skills to create concise, effective quick reference guides .
• Ability to analyze training needs and adapt learning materials accordingly.
• Strong communication and collaboration skills to work with cross-functional teams and stakeholders.

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