Job Description

Job Description

Job Description

Since 1978 The Inn at Little Washington, located at the foothills of the Blue Ridge mountains, has been one of the most decorated restaurants and hotels in the world. There is no better time to join in out growing team of exceptional people. On-the-job training, advancement potential, flexible schedules, amazing benefits, and competitive pay. Your next career awaits.

Some of our awards include Michelin 3 Stars, Forbes 5 Stars, AAA 5 Diamonds, and Wine Spectator Grand Award. Member of Relais & Chateaux.

Why join our team:

We offer:

• Health, vision and dental insurance (full time employees)
• Paid time off (Full time employees)
• 401(k) retirement plan with match
• On-the-job training
• Employee education allowance
• Advancement potential
• Flexible schedules
• Employee appreciation events
• Complimentary uniforms
• Delicious “family” meals daily prepared by the chefs
• Referral bonuses
• Competitive pay

SUMMARY

Lead all daily housekeeping operations and deliver a Five-star, Five-diamond experience to all guests. Maintaining all aspects of the entire facility ensures a luxury experience. Serve as the leader of the housekeeping department by motivating the housekeeping team and promoting exceptional cleanliness.

ESSENTIAL FUNCTIONS

• Assure staff compliance with departmental and community policies and procedures.
• Assure all assignments are completed correctly and in line with expectations at the Inn at Little Washington and supervisory guidelines in keeping with a five-star quality establishment.
• Organize and maintain reports needed for efficient management of departmental duties.
• Communicate effectively the general issues and specific expectations as needed.
• Assist in training staff within facility guidelines and culture.
• Ensure work assignment schedules are carried out in an efficient, fair and quality manner
• Assist in the preparation of written employee performance evaluations and initiate recommendations for salary increases, promotions, disciplinary actions and terminations.

• Promote teamwork and cooperation among staff and with other operational departments.
• Cultivate a culture of care and service throughout staff and community.
• Maintain good inter-departmental and employee relations.
• Always observe safe facility practices.
• Distribute checklists to housekeepers, house attendants and supervisors
• Delegate projects to housekeeping team and monitor to ensure all projects are completed
• Assist the Rooms Operations Manager to oversee all housekeeping operations, which include, but not limited to, seeing that all assigned projects are completed, managing day-to-day operations, ensure all housekeeping employees are meeting the Forbes Standards, develop goals and objectives to improve the department and ensure all housekeeping employees are compliant with the quality assurance expectations.
• Oversee the daily operations of housekeeping to ensure that all housekeeping employees are completing the daily checklist.
• Lead hiring, training and onboarding of all new hires.
• Train new staff to be compliant with quality assurance expectations and meet Forbes Standards.
• Assist in daily operations as needed, which include, but not limited to, making beds, cleaning rooms, vacuuming, dusting, maintaining the public areas, disposing of trash in the guestrooms and different buildings and mopping.
• Monitor the staffing levels to ensure it meets the demand.
• Complete a weekly inventory of housekeeping supplies to ensure that PAR levels are being maintained.
• Must be financially responsible, which include, but not limited to, ensuring the Housekeeping department checkbook is updated, staying within the monthly budget provided by Accounting, consistently tracking housekeeping labor to meet the labor budget and strategically upkeeping the PAR levels for housekeeping supplies
• Observe fiscal responsibility in purchases conducted on behalf of the department.
• Ability to take constructive criticism to help improve faults
• Inspect all guestrooms and public areas to ensure it meets 5 star/5 diamond standards
• Arrange and lead department meetings.
• Maintain positive relationship with suppliers and vendors.
• Communicate maintenance issues or repair of items related to guestrooms and public areas to the Engineering department.
• Work closely with Director of Facilities and Front Office Manager to complete any projects that need attention
• Must meet Forbes Standards in all daily operations and guest interactions
• Be anticipatory of guest needs and respond to guest inquiries in a timely and professional manner.
• Effectively coach and counsel housekeeping employees
• Complete annual performance evaluations for the Housekeeping department
• Complete all room-related special requests
• Must maintain professional etiquette with all guests and employees
• Be knowledgeable of all hotel services, hotel features, local attractions and history of the Inn, and be able to speak to these when guest inquires
• Must greet all guests as though you are welcoming them to your own home

RESPONSIBILITIES: 

• Assume accountability for department and facility policies and procedures and assume accountability for information contained in the current employee handbook.
• Adhere to established facility and departmental safety policies and procedures.
• Perform all responsibilities with adherence to Resident’s Rights and HIPAA.
• Maintain professional appearance and conduct always exhibiting a respectful and courteous demeanor.
• Adhere to the Inn at Little Washington dress code policy and guidelines.
• Participate in educational and departmental opportunities.
• Attend mandatory continuing education sessions.
• Attend department meetings and/or educational opportunities as required.
• Attend facility functions and demonstrate interest in The Inn at Little Washington activities.
• Adhere to attendance and scheduling requirements.
• Accept additional duties as necessary in a cooperative manner.
• Observe fiscal responsibility in use of The Inn at Little Washington resources and purchases made on behalf of The Inn at Little Washington.
• Must supervise and lead all disinfecting and sanitization policies

QUALIFICATIONS

Required

• 2-3 years of Housekeeping Supervisor experience
• Must be able to work weekends and have a flexible work schedule
• Microsoft Office knowledge
• Excellent communication skills
• Must be at least 16 years of age
• Must be well-groomed and well-presented with no visible tattoos

Desirable

• Familiarity with Forbes Standards
• Ability to communicate with a language other than English, preferably Spanish or French
• Prior experience in a 4 or 5 star luxury property

SKILLS

• Ability to communicate in English both orally and in writing
• Strong interpersonal communication skills both verbal and written
• Must always be organized and maintain cleanliness of the Housekeeping office
• Ability to multi-task in a fast-paced environment
• Ability to speak using clear and professional language
• Ability to cross-train across multiple departments and assist when needed
• Ability to hold staff accountable through coaching and counseling
• Ability to use mathematical skills to interpret financial information
• Must interpret and utilize financial information
• Ability to assist guest with questions about the property, history of the Inn, surrounding areas and the amenities and packages offered at the Inn

PHYSICAL DEMANDS

• Must be able to lift 30+ lbs.
• Able to stand, bend and walk for long periods of time
• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting and climbing

**The Inn at Little Washington is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws**

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