Housekeeping Manager Job at Great Escape Lodge, Queensbury, NY

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  • Great Escape Lodge
  • Queensbury, NY

Job Description

What's in it for you?

  • Free tickets for your family & friends
  • Retail & Food & Beverage discounts
  • Comprehensive benefits package including medical, dental, vision, 401k, Employee Stock Purchase Plan
  • Generous paid time off (Vacation, Sick time, Holidays, Bereavement and Jury Duty)
  • Bonus eligible 
  • Exclusive employee parties and events for you and your family
  • Reciprocal admission ticket program with area attractions

  KEY DUTIES AND RESPONSIBILITIES:

  • Establish standards for personnel performance and customer service
  • Establish practices that increase guest satisfaction to drive revenue while controlling labor and other costs
  • Make recommendations to improve service and ensure more efficient operation
  • Maintain Housekeeping standards through daily inspections
  • Hire, train, and schedule staff effectively taking into account business levels during peak and off - season periods
  • Coordinate work activities among departments
  • Conduct employee meetings to share information, and keep the lines of communication open with staff and peers in the hotel
  • Investigate complaints regarding housekeeping service and equipment, and take corrective action
  • Submit all period end reports including inventory in a timely manner
  • Inventory stock and submit requisitions to ensure adequate supplies
  • Develop and maintain “Deep Cleaning” schedule
  • Submit a weekly and monthly forecast to the accounting office
  • Evaluate records to forecast department personnel requirements
  • Responsible for processing of “Lost and Found” items
  • Fulfill the responsibility of the Manager on Duty “MOD” when scheduled
  • Other duties and responsibilities as assigned

 

ORGANIZATIONAL RELATIONSHIPS:

  • Reports to Lodge General Manager

SKILLS AND QUALIFICATIONS:

  • High school diploma or equivalent
  • Associates degree preferred; hospitality or related field
  • Two to five years of progressive experience in housekeeping management
  • Strong written and verbal communication skills
  • Knowledge of OPERA-PMS software desired
  • Must be able to speak, understand, read and write in English
  • Strong analytical skills, ability to effectively identify issues and propose solutions
  • Ability to communicate with team members and guests in a professional manner
  • Ability to effectively motivate, develop, train, and direct other staff
  • Must be able to work days, nights, weekends, holidays and other shifts as needed
  •   Valid driver’s license and clear driving record

 

Salary range is $60,000 - $70,000 per year 

Job Tags

Holiday work, Full time, Shift work, Night shift, Weekend work,

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