Job Description

What's in it for you?

• Free tickets for your family & friends
• Retail & Food & Beverage discounts
• Comprehensive benefits package including medical, dental, vision, 401k, Employee Stock Purchase Plan
• Generous paid time off (Vacation, Sick time, Holidays, Bereavement and Jury Duty)
• Bonus eligible 
• Exclusive employee parties and events for you and your family
• Reciprocal admission ticket program with area attractions

  KEY DUTIES AND RESPONSIBILITIES:

• Establish standards for personnel performance and customer service
• Establish practices that increase guest satisfaction to drive revenue while controlling labor and other costs
• Make recommendations to improve service and ensure more efficient operation
• Maintain Housekeeping standards through daily inspections
• Hire, train, and schedule staff effectively taking into account business levels during peak and off - season periods
• Coordinate work activities among departments
• Conduct employee meetings to share information, and keep the lines of communication open with staff and peers in the hotel
• Investigate complaints regarding housekeeping service and equipment, and take corrective action
• Submit all period end reports including inventory in a timely manner
• Inventory stock and submit requisitions to ensure adequate supplies
• Develop and maintain “Deep Cleaning” schedule
• Submit a weekly and monthly forecast to the accounting office
• Evaluate records to forecast department personnel requirements
• Responsible for processing of “Lost and Found” items
• Fulfill the responsibility of the Manager on Duty “MOD” when scheduled
• Other duties and responsibilities as assigned

ORGANIZATIONAL RELATIONSHIPS:

• Reports to Lodge General Manager

SKILLS AND QUALIFICATIONS:

• High school diploma or equivalent
• Associates degree preferred; hospitality or related field
• Two to five years of progressive experience in housekeeping management
• Strong written and verbal communication skills
• Knowledge of OPERA-PMS software desired
• Must be able to speak, understand, read and write in English
• Strong analytical skills, ability to effectively identify issues and propose solutions
• Ability to communicate with team members and guests in a professional manner
• Ability to effectively motivate, develop, train, and direct other staff
• Must be able to work days, nights, weekends, holidays and other shifts as needed
•   Valid driver’s license and clear driving record

Salary range is $60,000 - $70,000 per year 

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