Job Description
JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
- Why Work For Us?*
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
- Collaborative Environment AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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AAA acquired SAFE Security, the 11th largest smart home security company in the United States, in November 2018 with the vision to become the most trusted smart home security provider in America. With your help, we aspire to provide the same peace of mind at home as we have provided on the roads for the last 100 years.
This position is responsible for the installation, service, repair, maintenance, and upgrades of systems for AAA Smart Home new and existing customer base. These services are critical for the ongoing customer experience and satisfaction of the account base. This position is customer facing and responsible for consistently providing a memorable customer experience.
- Essential Duties*
- Perform diagnostic evaluation of system issues and perform troubleshooting and repairs on low voltage security and home automation systems including cameras, thermostats, locks and more.
- Install or upgrade new low voltage security and home automation systems inclusive of cameras, thermostats, door locks and more.
- Identify and convert compatible existing equipment to work with the Smart Home system.
- Educate and inform Smart Home members about products, services, and offers. Teach members about their recently installed/serviced equipment to ensure they can utilize it effectively.
- Make decisions regarding evaluating member security needs and offering them additional products and services to ensure that our members have the best coverage and security options available to them in order to fit their needs.
- Ensure that all administrative functions such as inventory, job notations, quality assurance, time keeping, and other functions are kept up to date. Communicate quickly and effectively with the leadership team when issues arise or help is needed.
- Knowlege and Skills*
- One or more years in a customer service industry role
- Strong customer service communication and conflict resolution skills
- Strong written and verbal communication skills
- Some sales experience is desired
- Some knowledge of low voltage systems desired
- Basic knowledge of wireless communication and troubleshooting desired
- Willingness to learn new technologies and skills
- Licenses and Certifications*
- Must qualify for applicable licenses / certificates
- Ability to perform Qolsys installs including life safety devices and smart home components
- Ability to perform takeover of 2GIG, Vista, GE systems
- The ability to use hand tools, laptop, and tablet are required.
- Previous low voltage license/certification required
- Drivers license - Ability to drive and maintain company vehicle
- Working Environment*
This position includes primarily field work. Physical requirements include standing, sitting, bending, lifting, and climbing. Lifting will include up to 40 pounds. Extensive use of a personal computer or tablet is required. Use of hand and power tools is required on occasion. Clean drivers license and ability to drive company vehicles.
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Job Tags
Holiday work, Work from home,