Job Description

Our client is headquartered in Atlanta and facilitated financial solutions that empower everyday Americans. They are seeking a Fraud Dispute Analyst to join their team! They promote long-term employee growth through ongoing training, lunch & learn sessions, community service opportunities and we make it a priority to promote from within.

Permanent direct hire

Excellent benefits offered including medical, dental, 401k w/ match, PTO, etc.

Pay up to $70k

Hybrid (3 days in office)

Fraud Dispute Analyst Duties:

• Research and process consumer disputes on credit card and retail financing platforms
• Ensure all billing error disputes are handled in an efficient and timely manner to meet regulatory, MasterCard, and Visa guidelines
• Accept inbound calls, make outbound calls, and communicate effectively via telephone and email to customers and merchants about the dispute process
• Work directly with merchants and consumers to resolve fraudulent/unauthorized and disputed transactions for retail disputes
• Analyze dispute information and make sound decisions on dispute cases and possess the ability to communicate negative results to customers when necessary
• Maintain records for all dispute cases and resolutions
• Collaborate with the Fraud Team to monitor, identify, and remediate fraud and dispute trends
• Process and review chargebacks and representments using available resources to investigate and resolve disputes
• Supports cross training activities and the ability to work in a team environment

Fraud Dispute Analyst Qualifications:

• 2+ years in credit card (Visa and MasterCard) chargebacks
• Knowledge of dispute resolution related to retail credit
• Knowledge of credit card processing and dispute resolution processes
• Outstanding written and verbal communication skills with both external and internal customers
• Advanced investigation and analytic decision-making skills
• Strong time management skills and ability to complete multiple projects simultaneously
• MasterCard and Visa online experience
• BSA/ AML knowledge a plus
• Fiserv First Disputes knowledge preferred

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