Job Description

Role : Debit Fraud Analyst

Client : Financial

Duration : 6month contract

Location : Fully onsite 5x a week in Raleigh, NC

Pay : $15-22/hr

SUMMARY

Provide support to members by processing incoming fraud disputes within various applications. Leverage basic knowledge of Visa, Mastercard, and applicable Federal Regulations to process chargebacks and recover funds on behalf of the cardholder while minimizing liability and risk for the credit union.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Performs chargeback/dispute resolution processing and handles dispute inquiries.
• Validate accuracy of claim classification to determine the course of action needed to resolve the claim and retrieve additional documentation from cardholder if needed.
• Handle all aspects of the dispute process in compliance with Visa/Mastercard, federal and state rules and regulations.
• Resolves routine member disputes, processes the issuance and reversal of provisional credit, and issuance of permanent credit to member accounts as needed.
• Resolve cardholder liability based on the results of a reasonable investigation.
• Document the results of the case in the appropriate case management system.
• Pay attention to details to mitigate financial losses, review merchant responses, and recover funds on behalf of the member.
• Review and respond to cardholder inquiries relating to the status of an existing claim.
• Answer incoming phone calls and emails from branch, Member Service Support Center, and operations personnel seeking assistance with card fraud related topics.

If interested, please apply or send your resume to kwillet@apexsystems.com

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