Fertility Patient Care Coordinator Job at Prima, New York, NY

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  • Prima
  • New York, NY

Job Description

Company Description

Prima is a leading specialty pharmacy that focuses on fertility services. We have combined several premier specialty pharmacies in New York City to provide the best patient experience. Our goal is to deliver exceptional service and use technology to enhance the fertility journey. At Prima, we believe that patients are more than just a name on a prescription and we are committed to supporting them throughout their fertility journey.

Role Description

This is a full-time, in-person role for a Fertility Patient Care Coordinator. As a Care Coordinator, you will be responsible for reaching out to patients about their prescriptions, collecting accurate patient information, and escalating concerns to the pharmacy team as needed. You will respond to patients’ concerns by phone or email, and educate patients on Prima's services and products. You will assist with processing third party billing claims.

We are seeking an individual who has prior experience working with patients, ideally at a fertility clinic and excels at white glove customer service for all patient requests.

This is a full-time position based out of our midtown location near Bryant Park. This position will require 40 hours/week, Monday through Friday with occasional weekend coverage.

Qualifications

  • 3-10+ experience in patient-facing roles
  • Knowledge of fertility treatments and the healthcare industry
  • Strong written and verbal communication
  • Strong customer service skills
  • Attention to detail
  • A self-starter who is passionate about fertility and patient care

Job Tags

Full time, Monday to Friday,

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