Job Description
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.
Position Summary Are you mechanically inclined with a knack for hands-on work? Do you enjoy a flexible schedule and working independently? Do you thrive in a fast-paced environment where you can make a difference every day by solving complex problems and providing an exceptional customer experience? If you want to work for a great company where you will have the opportunity to advance your career, join our growing team as an Equipment Service Technician.
The Equipment Service Technician is a skilled and credible Trusted Advisor with decision making authority related to STERIS Customers in maintenance and procurement of medical devices and consumable products as part of a high performing team. In this role, our ES Techs demonstrate advanced skills providing on-site preventative maintenance, troubleshooting, repair, equipment modification and installation support on complex mechanical, electro-mechanical and electronic units primarily in a hospital environment under a highly regulated, time-sensitive environment. The technician acts as an escalation point, to resolve or further escalate difficult Customer issues, serves as a mentor to other technicians, supports new hire team assimilation and training processes, leads by example, and self- initiates leadership and team communication skills. In addition, the technician utilizes advanced technology platforms to complete compliance-regulatory administrative requirements, aid in troubleshooting issues and improve the overall Customer experience and provide a One of A Kind experience.
This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Florida.
Duties Customer Focus & Retention - 30%
Technical Professional, Compliance-Regulatory and Continuous Improvement - 40%
Customer Growth - 30%
- Drives Customer satisfaction as a primary relationship partner through pro-active, professional communication and commitment to resolving complex and rare Customer's issues/problems expediently. Using that knowledge, provides superior service. Addresses challenging Customer issues as the escalation point for peers and supports, coordinates plan of action with internal STERIS partners (engineering, technical support, analytics, and R&D) to drive optimal outcomes.
- Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures, and maintain vendor credentialing in accounts as needed.
- Implements new service initiatives, facilitating early adoption across the District team as the subject matter expert. Routinely reviews key performance metrics for the District, with the District Service Manager, making recommendations and decisions to positively impact the Customer Experience and improve overall District performance.
- Manages STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.
- Demonstrates expert troubleshooting skills with abilities to repair, overhaul, or refurbish standard and special purpose equipment, new equipment, and systems components.
- Advanced understanding of all STERIS equipment and ability to resolve issues and direct resources to accomplish the job.
- Leads complex projects and act as liaison between the team and service operations. Provides training to team on new STERIS equipment, addressing any technical training challenges.
- Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software). This includes, but is not limited to scheduling, effective communication, completion of service reports and activities on-site daily; Actively learning new technologies and software applications as they become available to improve productivity. Trains junior technicians on systems and processes.
Required Experience - High School Diploma or GED with minimally 8 years of progressive work experience, including minimum of 5 years direct experience, including 3 years with STERIS equipment *
- Successful in achieving ESS II training and promotional requirements.
- Minimum of 2 years of demonstrated leadership experience (e.g. leading teams, projects, processes).
- Proven Customer and team engagement skills (Agile). Adaptable, seeks diverse views and models respect and collaboration.
- Adopts and champions Agile team practices and processes, with ability to transfer this knowledge to others.
- Experienced change agent, with ability to manage own workload and help balance work across the team, models initiative and continuous learning.
- Effective written and verbal communication skills.
- Skilled in identifying and recommending/quoting Customer solutions using professional judgement and communications, and ability to coach others.
- Identifies escalates and takes action to mitigate risks.
- Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info).
- Ability to work flexible hours, sometimes outside "normal business hours" and overnight travel.
- Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems).
- Valid driver's license and the ability pass all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
*Associates degree or related certifications in technical/mechanical area, competitive equipment training or related military experience may be considered towards technical experience requirement.
STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.
If you need assistance completing the application process, please call 1 (440) 392.7047. This contact information is for accommodation inquiries only and cannot be used to check application status.
STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity.
The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours.
Req ID: 45438
Job Category: Service/Technical Services
Job Tags
For contractors, Work experience placement, Local area, Remote job, Home office, Flexible hours, Night shift,