Entry Level Help Desk - Remote Job at Get It Recruit - Administrative, Cedar Rapids, IA

NHJwa010VTJaMkhYNHAzT1l2UzdRVkFRRVE9PQ==
  • Get It Recruit - Administrative
  • Cedar Rapids, IA

Job Description

Join our team as an Entry Level Help Desk Support Specialist, where you'll provide exceptional customer support in a dynamic 24x7x365 remote environment. We offer paid training and provide all necessary equipment for this 100% remote position. This is a 4-month contract-to-hire opportunity with the possibility of bonuses and a raise after the initial period.

Key Responsibilities:

Customer Support: Respond to inbound calls, chats, and emails professionally and in adherence to company policies.

Technical Troubleshooting: Diagnose and resolve issues related to Windows Operating Systems, call center operations, and connectivity problems.

Consultative Approach: Engage with customers to provide solutions, including recommendations for additional products and services to enhance their experience.

Issue Resolution: Troubleshoot voice, data, video, and connectivity issues to ensure seamless customer experiences.

Documentation: Track and document each customer interaction thoroughly to maintain accurate records of technical issues and resolutions.

Collaboration: Provide backup support to other Technical Support Representatives as needed to ensure comprehensive customer service coverage.

Preferred Qualifications:

Experience with Windows Operating Systems and troubleshooting connectivity issues.
Strong customer service skills with a focus on delivering a positive customer experience.
Ability to work flexibly in a remote environment with a willingness to adapt to changing schedules.
Benefits:

Comprehensive benefits package including dental, medical, and vision coverage.
Opportunity for bonuses and potential salary increase after the probationary period.
Apply Today:

If you're passionate about customer service and eager to grow in a supportive environment, we encourage you to apply for this Entry Level Help Desk Support Specialist position. Join our team and embark on a rewarding career journey with opportunities for professional development and advancement.
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Full time, Contract work, Remote job,

Similar Jobs

Medline

Textiles Quality Engineer Intern - Summer 2025 Job at Medline

 ...Engineered for personal and professional development, our summer program runs for ten weeks from early June through mid-August. A Textiles Quality Engineer Intern will work directly with full-time Quality Engineers and Associate Quality Engineers. The position will... 

SynergisticIT

Entry/Junior Level Data Analyst Job at SynergisticIT

 ...one (Las vegas) -2023/2022 and at Gartner Data Analytics Summit (Florida)-2023ll...  ...the clients. Currently, We are looking for entry-level software programmers, Java Full stack developers, Python/Java developers, Data analysts/ Data Scientists, Machine Learning engineers... 

Assisting Hands of Jacksonville Beaches

CNA or HHA for In Home Care Agency Job at Assisting Hands of Jacksonville Beaches

 ...with opportunity and purpose. We are not your typical home care agency. Based in Jacksonville and part of a broader national network, we...  ...mobility. Joining Requirements Hold a valid Florida CNA License or HHA Certificate. Have cleared a Level II Background... 

Double L Management

Fireproofing Insulation Laborer Job at Double L Management

 ...Hour Omni Fireproofing is looking to expand its team with laborers for its fireproofing/spray foam insulation team....  ...areas. Candidates must have reliable transportation! No background check required. Must pass drug screen. Must be authorized to... 

RIT Solutions, Inc.

Senior UX Researcher Job at RIT Solutions, Inc.

 ...Senior UX Researcher Sunnyvale CA Hybrid need local Qualifications You have broad skills in user research and design research methods, and a thorough understanding of qualitative and quantitative research concepts s an ideal candidate, you have...