Job Description

Looking for an opportunity to dive into the cable technician trade and contribute to a massive data center? We welcome entry-level candidates who are eager to learn and grow with us. Enjoy the flexibility of remote work, with equipment provided, and the chance to transition to a permanent role after 4 months of successful contract work. Paid training, overtime opportunities, and a supportive team await!

Top Skills We're Seeking:

Proficiency in Windows Operating Systems
Call Center Customer Service Experience
Ability to Troubleshoot Connection Issues
Job Description:

Join our team dedicated to delivering world-class customer support in a dynamic 24x7x365 environment. As a Help Desk Technician, you'll be the frontline support for our customers, providing assistance via inbound calls, chats, and emails in a professional manner consistent with our company and departmental standards.

Primary Responsibilities:

Handle inbound technical support inquiries via phone calls, chats, and emails.
Engage with customers to diagnose and resolve voice, data, video, and connectivity issues.
Offer additional solutions, including upselling products and services, to meet customer needs.
Track and record each interaction, providing detailed descriptions for reference.
Collaborate with team members to provide backup support as needed.
Address customer service inquiries promptly and effectively.
Additional Details:

Flexible schedule preferred to accommodate various shifts.
Bonuses and the potential for a raise after 4 months of successful performance.
Join us in providing exceptional support while advancing your skills in a supportive and rewarding environment!
Employment Type: Full-Time
Salary: $ 14.00 Per Hour

Job Tags

Hourly pay, Permanent employment, Full time, Contract work, Remote job, Flexible hours, Shift work,

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