Job Description

Job Number: 37151 Position Title: IT Business Systems Analyst Build Your Career at Informatica We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous, work-from-anywhere minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere. End-user Experience Analyst a.k.a. IT Business Systems Analyst Based in our Austin, TX office reporting to our End-user Experience manager you will analyze complex business problems to be solved with automated systems. Your Role Responsibilities? Here's What You'll Do Job Description - End-user Experience Analyst Informatica is looking for an End-user Experience Analyst who will work within the Information Technology organization to design useful experiences that increase satisfaction, loyalty, and advocacy among our users. You will focus on IT's end-users and improving their awareness, adoption, understanding, and satisfaction with IT's services. You will design a variety of different types of enablement content, develop employee training experiences, and help improve user-centered design thinking within IT Operations. The End-user Experience Analyst is a primary member of the IT End-user Experience team and works with IT service owners and other partners to design experiences that improve the productivity of Informatica's employees. You will report to the IT Manager and is based in Austin, TX. Your Responsibilities: Advocate for the employee experience of our technologies and be concerned with how things impact end-user productivity Work with IT Operations, product managers, and technical lead to help create useful, usable content for end-users across the enterprise Design intuitive, user-centered content based on a "put yourself in their shoes" mentality Deliver concise copy for user interfaces, clear instructions for technical documents, and engaging material for communication channels Create synchronous and asynchronous learning experiences including in-person/virtual sessions, tutorial videos, and knowledge base articles Create comprehensive, cross-channel content strategies that move end-user adoption, awareness, and understanding of IT tools and applications Research data to identify opportunities to improve employee adoption and engagement rate of IT tools and applications Engage with end-users to observe and gather insights that influence the design and deployment of IT tools and applications Investigate partner and end-user needs to define UX requirements and facilitate testing to validate usability goals Support any programs and campaigns that aim to promote to the enterprise the services offered by IT and the value that can be derived from these services Recommend improvements to current processes, content, communication, training, and tools Ensure that content meets partner expectations Maintain a mindset that is equally business-driven and customer-focused Your Qualifications: BA/BS or higher in user experience design, instructional design, technical communications, or related field 2+ years of professional experience in a successful UX, training, or communications team Will provide a portfolio of work and writing samples Will "put themselves in the shoes" of the end-user as part of understanding their direct and indirect needs Will understand end-user needs and address them through content Must be comfortable with a variety of different types of content and eager to experiment Must, accurate, and committed to high-quality content Technical information by researching and collaborating with subject matter experts Will explain diverse technical topics in easy-to-understand language Will improve and think out-of-the-box Desired Skills: Experience working with UX and UCD principles Proficient in Adobe Creative Cloud applications Proficient in HTML and CSS Experience with typical productivity and collaboration tools, SharePoint, Teams, and Zoom video conferencing Experience with Camtasia or other video editing tools Experience with content creation for a large, multinational internal audience Experience with content management systems and knowledge management systems Perks & Benefits We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity. Informatica (NYSE: INFA), an Enterprise Cloud Data Management leader, empowers businesses to achieve the transformative power of data. We have pioneered a new category of software, the Informatica Intelligent Data Management Cloud (IDMC), powered by AI and a cloud-first, cloud-native, end-to-end data management platform that unifies data across any multi-cloud, hybrid system, empowering enterprises to modernize and improve their data strategies. Customers in more than 100 countries and 84 of the Fortune 100 rely on Informatica to guide data-led digital transformation. Connect with us on LinkedIn, Twitter, and Facebook. Informatica. Cloud First. Data Always Austin Texas Seniority Level: Entry Level Alternative Location(s) : End User Experience Analyst Remote LinkedIn Hashtag: LinkedIN Hashtag:

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EEO Employer Verbiage: At Informatica we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to race, color, gender, sex, sexual orientation, marital status, religion, age, disability, gender identity, veteran status or any other characteristic protected by applicable law and Informatica policy. Travel Requirement: Limited Austin, Texas US

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