Job Description

DSHS OOS Employee Investigations Administrator

Join Our Team and Make a Difference in the World of Justice and Equity

Are you dedicated to helping people find resolutions and committed to advocating for change to a more equitable society? If so, we invite you to bring your influence and expertise applying risk management consultation, outstanding performance standards and investigative policies to an exciting career opportunity supporting our investigative team. At the heart of our mission is earning the trust of the diverse communities and employees we serve by delivering essential government services in an efficient and superior manner.

About Us

The Office of Justice and Civil Rights (OJCR) within the Office of the Secretary (OOS) is hiring an Employee Investigations Administrator. In this role, you will be a guiding force, providing consultation, expert level risk management, quality control, training, monitoring, mentoring, and support for DSHS in employee civil rights investigations. You will play a key role in ensuring the work of the OJCR is exceptional. Join us in advocating for justice and equity within our workplace and for those served by Washington State's DSHS.

As an Employee Investigation Administrator, you'll report to the Chief Investigator, overseeing a small team of investigators. Your role includes advising and guiding the investigators on significant and sensitive issues related to investigations and personnel matters. Your expertise in civil rights employment law liability, investigation techniques, and the production of superior reporting writing through your review and edits is vital for your success. A hybrid telework schedule, with travel on occasion, is available for this job. Must reside within the State of Washington.

Some of what you will do

* Ensure DSHS effectively executes responsibility for employee civil rights investigations

* Monitor & track OJCR work to ensure the timeliness and highest quality of all employee investigations is provided. Coordinate civil rights investigations responsibilities in conjunction with the Chief Investigator, internal staff, and external investigators

* Develop, implement, and deliver education and training to Investigators that will assist in overcoming obstacles, identify strategies, and improve processes

* Provide well-informed risk management analysis, assessment, and support to DSHS leadership in areas surrounding employment liability, managing, and coordinating personnel investigations

* Confidentially, efficiently, and accurately coordinate high-profile investigations for DSHS leadership and senior management

* Provide direction, coaching, and supervision to unit staff, and investigators; evaluate performance, collaborate on goal setting, and provide feedback and guidance in support of personal and professional development opportunities with an emphasis on responsive customer service

* Manage and review investigation reports, investigation outcomes and follow-up actions needed; finalize investigation reports to ensure unit quality standards are met and for final review by the Chief Investigator

* Develop and implement effective workforce strategies for employee engagement, inclusion, performance management, employee and labor relations, and human capital accountability

* Act as lead for investigation strategies and processes ensuring the department has policy and practices in place to conduct defensible and thorough investigations

* Develop and coordinate relevant investigation reports and data to be used by leadership

Looking ahead 6-12 months, your journey as an Employee Investigation Administrator will be marked by significant accomplishments. Collaborating closely with the Chief Investigator, you will monitor and update comprehensive Standard Operating Procedure, improve and evolve the employee investigation process, and dramatically shorten investigation timelines establishing quality and timeliness metrics. Additionally, you will ensure alignment of OJCR work with the latest industry standards and legal requirements.

Your contributions will extend to the development of proactive measures to prevent discrimination, harassment, and retaliation complaints. Your team will be operating at full capacity, laying the groundwork for even more efficient and accurate investigations. Your primary focus will center on the effective management of investigator performance, with a keen eye for identifying areas of improvement and the delivery of valuable coaching to enhance your team's capabilities.

Who should apply

* Professionals with a bachelors* degree with emphasis in human resources, English, business, social sciences, public administration, or closely allied field

* And, 5 years of investigative experience, concurrent work experience shall include:

* Two years supervisory skills in a large organization that involve assessing learning needs and creating opportunities

* Coordinating cultural and ethnic diverse systems of service delivery

* Effective communication across all organization levels

* Proven ability to mitigate risks and facilitate resolutions

* Ability to identify trends and root causes and use data & insights to drive process improvements

* A master's degree may be considered as substitution for 2 years of investigative experience, while a Juris Doctorate may substitute for 3 years of investigative work experience.

OR

Equivalent professional experience/education.

Preferred knowledge, skills, and abilities:

* Laws as they apply to investigations and employment civil rights

* Data collection and analysis

* Coaching and mentoring others

* Negotiation techniques

* HR information systems

Interested? Please list 3 professional references' contact information on your application and include your current resume and a cover letter explaining how your knowledge, skills, and abilities qualify you for this role.

Our Department of Social and Health Services (DSHS) mission to Transform Lives requires that we come together with a sense of belonging, common purpose, shared values and meaningful work. It is crucial to our agency's mission that you bring an equity, anti-racism and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions about job number 09075? Contact Joshua.Shawhan@dshs.wa.gov.Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384.

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