Dispatcher Job at Just Right Heating And Cooling, Salt Lake City, UT

N2Ixdk90ZzBhR0xXNVpIQWEvT3pSRkFVRUE9PQ==
  • Just Right Heating And Cooling
  • Salt Lake City, UT

Job Description

At Just Right, we pride ourselves on providing exceptional customer service and building strong relationships with our clients. As a Dispatcher is responsible for effectively and efficiently managing the assignment and follow-up of technicians to jobs, ensuring the highest levels of customer service while meeting or exceeding company objectives. We are committed to maintaining a professional image and enhancing our company's reputation through every customer interaction.

Benefits:
  • Competitive pay starts at $20 per hour
  • 100% Benefits Paid For- Comprehensive Benefit Programs
  • Retirement - 401k with company match
  • Time Off - Paid Time-Off + Paid Holidays
  • Development - Personal and Professional Growth
Responsibilities:
  • Technician Management:
    • Understand the skills, strengths, and weaknesses of the field technicians.
    • Dispatch field technicians based on their suitability for the job.
    • Provide all necessary information to field technicians.
    • Dispatch only one call at a time.
    • Debrief each call before dispatching the technician and update the tally sheet appropriately.
  • Reporting:
    • Create a weekly written report to the Service Manager summarizing interactions with field technicians.
    • Provide a weekly tally sheet report to the Sales Manager.
    • Review technicians' strengths with Management on a weekly basis.
  • Scheduling and Organization:
    • Organize the On-Call schedule for technicians.
    • Input leads into the computer system and relay information to system specialists as needed.
    • "Time Stamp" field technicians for dispatch, arrival, and completion times in the computer system; verify time cards.
    • Contact customers prior to dispatch to ensure their presence and method of payment via phone or email.
    • Perform other duties as assigned.
  • Schedule:
    • Monday to Friday, 7:30 a.m. - 4:30 p.m.
    • Rotating Saturdays.
Requirements:
  • Communication Skills:
    • Excellent interpersonal and verbal communication skills with internal teams and customers.
  • Technical Skills:
    • Good computer skills.
    • Knowledge of common office applications such as MS Word, MS Excel.
    • Experience with one or more dispatch systems.
  • Multitasking and Interpersonal Skills:
    • Demonstrated ability to multitask in an intense, dynamic environment.
    • Good interpersonal skills.
Physical Demands:
  • Regular and routine activities include sitting, standing, walking, stooping, kneeling, using hands to handle controls, hearing, and talking.
  • This job will require sitting for long periods and using a computer keyboard.
  • Frequent reaching with hands and arms is required.
  • Must regularly lift and/or move up to 25 pounds (review and modify this weight as appropriate).
  • Specific vision abilities required include close vision and the ability to adjust focus.
Work Environment:
  • The work environment is fast-paced and intense.
  • The noise level is usually moderate but will vary occasionally.
  • Employees will be subjected to continual interruptions and changing priorities.
  • Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.
Join Just Right Heating and Air as a Dispatcher and play a crucial role in maintaining top-notch customer service and operational efficiency. Apply now to be part of a dynamic and growing team!

Job Tags

Hourly pay, Holiday work, Saturday, Monday to Friday,

Similar Jobs

Gotham Enterprises Ltd

Licensed Professional Counselor (LPC) Job at Gotham Enterprises Ltd

 ...Job Description Job Description Are you a Licensed Professional Counselor (LPC) looking to launch a private practice, or grow your existing practice? Our team currently supports thousands of mental health clinicians across the United States in our mission to rewire... 

Northrop Grumman

Material Process Engineer / Principal Material Process Engineer - 3/10 (2nd shift) Job at Northrop Grumman

 ...forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth...  ...and manufacturing plans. You will be responsible for analyzing, researching, and developing materials and their related application processes... 

Epic Travel Staffing

Travel Physical Therapist (PT) Job at Epic Travel Staffing

Epic Travel Staffing is hiring aTravel - PT - SNF Shift/Hours: Days, 8a-5p, 8x5, 40hrs per week, Mon-Fri Length:13 Weeks Requirements: ~ FL License ~1 year experience ~ BLS Epic Travel Staffing: Day 1 health insurance coverage and comprehensive...

Experis

SAP - Basis Administrator (S/4HANA) Job at Experis

 ...SAP Basis Administrator(S/4HANA)Duration: 12 months + The ideal candidate will have the following qualifications: ~ Bachelors degree or equivalent experience (Information Technology)~3+ years' experience in Information Technology~2+ years of SAP Basis Administration... 

Hyatt Hotels Corporation

Housekeeper/Room Attendant | Benefits Include: Paid Time Off, Free Room Nights, and MANY MORE! Job at Hyatt Hotels Corporation

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here...