Job Description

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**

Client Approved Remote Locations:

Anywhere in US

REQUIRED:

- Fluent in Creole and English

- Excel (formulas, pivot tables, VLOOKUP's) and analyze large sets of data

Nice to Haves:

- SQL Knowledge

- Background in social or political interest

- Bachelor's degree preferred but NOT required

Ideal candidate will have experience such as Labeling Analyst, Trust and Safety Analyst, Quality Assurance Analyst (oversee labeling work), Data Annotator (if they analyze large data sets), etc...

Summary

The main function of a DLA is to support and improve the quality of our labeling programs. DLAs support our project managers and partner with our global vendors to ensure all operational metrics meet targets. DLAs are expected to become Subject Matter Experts on labeling workflows and help deliver lasting impact for the product teams our client support.

Responsibilities:

-Become a subject matter expert in labeling workflows and labeling guidelines, practicing labeling in assigned queues to stay close to the workflow.

-Maintain relationships with vendor partners. Attend weekly business reviews and product team meetings and contribute to meetings regarding quality and/or technical barriers.

-Perform quality audits to provide labeling metrics and insights, support policy guideline updates, and recommend optimization opportunities across the labeling programs.

-Help vendors unblock obstacles by sharing data and escalating bugs and tooling issues to correct engineering teams with necessary documentation.

-Understand and help incorporate changes shared by cross functional partners to existing workflows, product features, and planned launches.

-Implement pre-approved changes to workflows and knowledge repositories.

-Help support and exchange knowledge with other DLAs.

Skills:

-Strategic & Organized: Ability to manage multiple projects/workflows/ communication channels simultaneously.

-Strong Written & Oral Communication: Ability to communicate and present effectively, especially in cross-functional settings and across different cultural contexts. Ability to develop relationships with a wide range of stakeholders.

-Critical Analysis: Ability to understand complex policies/ideas, identify nuance and patterns, conduct root cause analyses, and deliver solutions.

-Leadership in the face of ambiguity: Experience working independently, stepping up to address a problem even when not given clear instruction.

-Tech: Experience with Excel; comfortable applying math to business decisions and large data sets; experience learning a new software platform independently.

Required Education:

-Bachelor's degree preferred but not required

Benefits:

For information and details on employment benefits offered with this position, please visit . Should you have any questions/concerns, please contact our HR Department via our secure .

California Pay Equity:

For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website .

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, .

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).

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