Customer Support/Live Chat Support Job at Snaphunt, United States

Nzd4aU45MDFibTdjNlpqT2J2QzZSRkFXSHc9PQ==
  • Snaphunt
  • United States

Job Description

The Offer

  • Work alongside & learn from best in class talent
  • Flexible working options
  • Opportunity to make a positive impact

The Job

You will be responsible for :

  • Building strong client relationships by providing customers with ongoing support and regular sharing of best practices, insights, and product knowledge.
  • Partnering with the sales team to ensure that new customers are onboarded successfully.
  • Identifying opportunities across the customer lifecycle to increase customer satisfaction and revenue.
  • Ensuring a high level of customer renewals.
  • Building strong product expertise and providing training & ongoing support as required.
  • Providing feedback and advocacy on customer pain-points to internal teams.
  • Handling inbound calls and emails in a professional manner.
  • Resolving customer inquiries and requests and ensuring strong customer satisfaction.
  • Working with various internal teams to ensure prompt and accurate order processing and delivery.
  • Escalating customer feedback as required.

The Profile

  • You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Medical Devices industry.
  • You possess excellent interpersonal as well as written and verbal communication skills.
  • You are a strong networker & relationship builder
  • You pay strong attention to detail and deliver work that is of a high standard
  • You are a strong team player who can manage multiple stakeholders

The Employer

Our client continues to provide patients with new technologies and innovative procedures designed to make state-of-the-art treatments readily available while maximizing outcomes.

Job Tags

Full time, Flexible hours,

Similar Jobs

University Hospitals

Registered Nurse RN New Grad - Surg/Tele Job at University Hospitals

 ...procedures.\n ClickHEREto lean more about the unit and meet the Nurse Leader!\n Sign on bonus for Experienced RN's is $6000 and for New Grads it is $3000\n Provides safe efficient age specific nursing care to patients/families using the nursing process in... 

z2data.com

Mid-Market Sales Executive Job at z2data.com

 ...closing new opportunities through a consultative, value-driven sales approach. You'll be responsible for identifying and qualifying...  ...term account growth Collaborate closely with customer success, marketing, operations, and product teams to deliver a seamless customer... 

Anovaworks, PLLC.

Medical Assistant Certified Job at Anovaworks, PLLC.

 ...functioning of clinical services to customers of AW. Under direct medical or nursing supervision, assists in the delivery of prompt, quality occupational health services at AnovaWorks clinics. **Travel within Central and Eastern Washington Required** Essential... 

Buckle LLC

Visual Merchandiser Job at Buckle LLC

SummaryThe Visual Merchandiser's primary responsibility is to fulfill our mission statement, "to create the most enjoyable shopping experience possible for our Guests." Visual Merchandising Teammates will contribute to profitability by taking charge of the visual appearance... 

Tenneco

Finance Project Manager (Northville) Job at Tenneco

 ...worlds leading designers, manufacturers and marketers of automotive products for original equipment and aftermarket...  ...We are seeking a highly skilled and detail-oriented Finance Project Coordinator to manage key finance-related initiatives across the organization...