Job Description

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from GroundControl (YC X25) GroundControl is a technology company redefining quality management for aerospace and defense manufacturers. Our software streamlines First Article Inspection (FAI) reporting, ensures compliance with AS9102 standards, and minimizes errors. We’re here to empower manufacturers to produce high-quality parts for the most advanced aerospace and defense systems, from SpaceX rockets and Boeing airliners to next-gen fighter jets. We’re looking for our first hire to own all things post-sale. This role is on-site in the SF Bay Area, though hybrid work will be considered. Company Overview GroundControl is a technology company redefining quality management for aerospace and defense manufacturers. Our software streamlines First Article Inspection (FAI) reporting, ensures compliance with AS9102 standards, and minimizes errors. We’re here to empower manufacturers to produce high-quality parts for the most advanced aerospace and defense systems, from SpaceX rockets and Boeing airliners to next-gen fighter jets. We’re looking for our first hire to own all things post-sale. This role is on-site in the SF Bay Area, though hybrid work will be considered. Position Overview As the first customer operations hire at GroundControl, you will be integral in owning the customer relationship and building out infrastructure as we scale to thousands of manufacturing facilities across the world. You will work directly with the CEO to manage the entire post-sales lifecycle. Onboarding new customers Providing analytics and conducting periodic check-ins with existing customers Listening to customers and reading between the lines to understand how we can continue to serve and grow with them Building out the infrastructure to handle customers at scale (automated onboarding, automated insights, automated feedback collection, etc). What You’ll Do Onboarding : Onboard new customers virtually and on-site at real facilities across the country. Gather Analytics : Gather customer analytics to highlight the value-add of GroundControl, and uncover potential problem accounts. Bonus points if you can automate this! Customer Check-Ins : Conduct check-ins with existing customers to gauge sentiment, gather feedback, and uncover new problems to help GroundControl grow Product Support : Triage customer support via Intercom. Our current MTTR is 41 seconds, across 70+ facilities. We take extreme pride in ensuring customers are never left hanging. Customer Infrastructure : Help build out the core infrastructure needed as we scale from 100 to 1000 facilities. This includes building onboarding flows, creating & maintaining documentation (videos, knowledge base, AI CX, etc), Who You Are You’re resourceful and self-motivated, capable of building processes from scratch and thriving in an early-stage environment. Excellent written and verbal communication skills with the ability to create compelling content and prioritize tasks effectively. A button clicker. Comfortable with doing the dirty work to gather data for the role. Driven to understand customer needs deeply and eager to represent their voice. While you’ll be working at GroundControl, you’re really the internal champion for our customers. CORE REQUIREMENTS A US Citizen — due to the nature of our customers and their work, this is a hard requirement. Experience gathering analytics from a SQL database 3+ years experience working in a customer success / operations related role PREFERRED QUALIFICATIONS Experience working with manufacturing customers What We Value Extreme Ownership You will talk directly to our customers without supervision. You will be given free reign to help them be successful with GroundControl, from support to analytics to future products. Customer Obsession All decisions should come directly from listening to customers. Understand their needs and pain points, and make decisions that will benefit the end user. Low Ego, High Impact We value humility and collaboration over ego. Team members bring strong ideas but are open to feedback and new perspectives, focusing on the best outcomes for the company and our customers. Strong opinions, held loosely. Compensation and Benefits This role offers a competitive salary and equity grant to give you a meaningful stake in GroundControl’s success. We are committed to providing a supportive, collaborative, and innovative environment for you to make an impact from day one. Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Industries Software Development Referrals increase your chances of interviewing at GroundControl (YC X25) by 2x Sign in to set job alerts for “Customer Success Specialist” roles. San Francisco, CA $90,000.00-$110,000.00 1 day ago San Francisco, CA $62,000.00-$120,000.00 15 hours ago Customer Success Manager - Learning (Academics) Sunnyvale, CA $80,000.00-$115,000.00 7 hours ago Customer Success Manager (Remote US, PST) Santa Clara, CA $110,000.00-$160,000.00 5 days ago San Francisco, CA $22.00-$23.00 23 hours ago San Francisco, CA $90,000.00-$110,000.00 4 days ago San Francisco, CA $50,000.00-$120,000.00 9 months ago Customer Success Specialist (Full-Time/Intern) San Francisco, CA $160,000.00-$181,600.00 21 hours ago San Francisco, CA $22.00-$23.00 22 hours ago Creator & User Excellence Specialist - Customer Support - San Jose San Jose, CA $110,222.00-$202,666.00 1 week ago Redwood City, CA $150,000.00-$170,000.00 1 week ago Client Partner Associate (Customer Success) Redwood City, CA $60,000.00-$60,000.00 1 week ago Customer Success Implementation Specialist San Francisco, CA $88,000.00-$103,000.00 2 weeks ago San Francisco, CA $60,000.00-$90,000.00 2 weeks ago San Francisco, CA $80.00-$150.00 7 months ago San Jose, CA $60,000.00-$65,000.00 1 year ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr GroundControl (YC X25)

Job Tags

Similar Jobs