Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better™. We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.
Arthrex Benefits Medical, Dental and Vision InsuranceArthrex is a global medical device company and leader in orthopedics medical education. With a corporate mission of Helping Surgeons Treat Their Patients Better™, Arthrex has pioneered the field of arthroscopy and develops more than 1,000 innovative products and procedures each year that support all aspects of orthopedics. Arthrex is actively searching for a Customer Success Manager to join the Medical Education Technology team. The successful candidate will work alongside a department of expert orthopedic healthcare professionals, world class faculty, and product management.
Main Objective:
The Customer Success Manager is responsible for making Arthrex Medical Education Technology customers successful by driving adoption, high customer satisfaction, and ensuring customer retention. They will help customers attain greater learner engagement and program value, driving program health and success. The Customer Success Manager plans and drives ongoing account strategy working with the customer to establish critical goals, or other key performance indicators, and aids the customer in achieving their goals and desired outcomes. As the customer support lead for Arthrex Medical Education digital learning products, the Customer Success Manager will work to ensure that the health and support of key software products are being met. Additionally, they are responsible for overseeing training and support associated with the Medical Education technology used by Arthrex internal and external customers.
Essential Duties and Responsibilities:
Education and Experience:
Knowledge and Skill Requirements/Specialized Courses and/or Training:
Arthrex Benefits
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
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