The Role: Merchant./Customer Success Manager
We're looking for an experienced Customer Success Manager to lead high-risk and continuity ecommerce merchants from onboarding through scale. In this strategic, revenue-generating role, you'll function as a payments consultant, growth strategist, and trusted advisor. You'll help direct-to-consumer brands maximize the platform’s value through performance, retention, and long-term success.
This role is ideal for someone with a deep background in ecommerce, high-risk merchant environments (nutra, info products, trial-to-bill), and startup experience at Series A or B stage companies .
Key Responsibilities
Merchant Acquisition
Merchant Success & Optimization
Strategic Support & Growth Enablement
Industry Representation & Community Building
Required Experience & Qualifications
Why This Role?
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