Job Description

** Customer Service Coordinator**

** Customer Service Coordinator**

Date: Mar 4, 2022 Location: Austin-Bergstrom Intl Apt (AUS-TRML)

Additional Locations: None

Requisition ID: 57002

This job will continue to be posted until at least 3/18/2022 . If interested, please apply prior to this date.

****Intro****

****Why you'll love this job****

The Customer Service Coordinator interacts with customers in a courteous, efficient, friendly and professional manner

****What you'll do****

* Promotes and sells air travel to the traveling public or freight forwarders

* Provides assistance with passenger check-in and cargo acceptance

* Interprets government rules and requirements for domestic and international travel or cargo shipments

* Meets and dispatches aircraft within established times

* Provides assistance to distressed passengers and customers

* Protects company property and revenue

* Provides for safe travel

* Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks

* Uses organizational skills to perform multiple tasks within a limited time period

* Is self-motivated and requires minimal supervision

* Responds and assists during security and emergency situations

* Follows internal/external policies and procedures

* May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers

* Responsible for the overall performance within work area and may be required to lead and direct the work of other employees

* May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

****All you'll need for success****

**Minimum Qualifications- Education & Prior Job Experience**

* High school diploma or GED

* Read, write, fluently speak and understand the English language

* Bilingual language skills required in some locations

* Applicable valid drivers license as required by local authorities

* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

* Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable

* Ability to work irregular and/or extended hours, including weekends and holidays

* Must report to work on a regular and timely basis

****What you'll get****

Feel free to take advantage of all that American Airlines has to offer:

* Health Benefits: On day one, youll have access to your health, dental, prescription and vision benefits to help you stay well. And thats just the start, we also offer virtual doctor visits, flexible spending accounts and more.

* Wellness Programs: We want you to be the best version of yourself thats why our wellness programs provide you with all the right tools, resources and support you need.

* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.

* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

****Feel Free to be yourself at American****

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Additional Locations: None

Requisition ID: 57002

**Nearest Major Market:** Austin

**Job Segment:** Customer Service, Aviation

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