Location: Moncton, NB, Canada (Onsite) Starting Salary: $20.27/hour plus $2.50 per hour premium Branch: Cargo Category: Unionized (IAMAW) Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Air Canada is currently looking for Customer Service Agents to join our cargo team at the Moncton Cargo call centre. We are looking for result oriented, reliable, and highly adaptable individuals that enjoy tackling various tasks in a team setting environment. Whether handling baggage, performing cargo duties, operating complex loading equipment or supporting our customers through phones or email, the Customer Service Agent plays a key role in ensuring that the aircraft are ready for a secure and on-time departure. But being a Customer Service Agent also means providing our customers with exceptional service at either the airport or at cargo. This is a permanent part-time position. The starting salary is $20.27/hour as per the collective agreement (Customer Service Agent PT) with a $2.50 premium per hour Responsibilities: Perform shipment tracing and World Tracer transactions. Prepare records and documents using multiple Cargo systems. Perform data entry in multiple Cargo systems. Deal with customer complaints regarding lost, mishandled, delayed or damaged shipments. Perform lost and found functions and cargo services. Determine cargo rates and routings, shipping procedures, cargo check-in and delivery. Work on a cloud-based CRM system to reply to customer interactions through telephone and email. Your benefits As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including: Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service. We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family. Training and development tools to help unlock your full potential.
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