TITLE : Customer Service Administrator
LOCATION – San Diego, CA – (entirely on-site; there is no remote or hybrid availability)
DURATION: 6+ months
MANAGER NOTES :
Typical Day:
1) Mostly outbound calls in the morning to follow up on current orders for required documents.
2) Data Entry for newly e-faxed orders that are coming in.
3) Upload documents received to their orders and push them into other teams' queues.
4) Reviewing received specimens and resolving order issues identified by our Sample Management team. This may require making outbound calls to confirm or resolve order issues.
5) Clear the dashboard and send faxes to clients and pathology to request the specimen or additional document needed.
Preferred office experience where account management was a focus.
Responsibilities:
• Managing entire order process for specific OAEs, and any accounts that are assigned to those OAEs, in Salesforce.com (SFDC).
o Processing orders in SFDC
o Faxing or calling Ordering Provider when necessary for missing information, clinical discrepancies, specimen issues, etc. and for following up consistently to obtain in a timely manner.
o Faxing specimen requests to pathology and following up regularly to expedite turnaround time (TAT)
o Resolving holds on orders so specimens received can begin testing ASAP.
• Monitoring reports on CS Dashboard to stay on top of workload.
o Open tasks, open order issues, orders that have completed Clinical Review, pending specimens, newly reported orders, QNS results, incoming portal order or registration requests.
• Handling Physician Call Back Requests
o Responsible for forwarding call back requests to the appropriate person (i.e., Pathologist, Medical Science Liaison, Sales) and documenting in SFDC
• Managing Portal Accounts
o Setting up new portal users, managing password resets, and assisting with IT support as needed
• Account management
o Creating new physician contact records as well as medical practice records in SFDC. Must keep accounts updated with current names, addresses, contact info, special notes, etc.
• Follow-Up on QNS Cases
o Proactively contact Pathology for additional material when orders result as QNS or Inappropriate Sample Type
• Incoming Calls/ Emails
o Must be logged into CS Call Queue and be available for incoming calls to main phone line as well as direct line.
• Monitor team email inbox as well as individual email inbox.
Thanks
Ritika Aithmian
Lead Recruiter
Ritika.aithmian@mastechdigital.com
...Miller's Textile Services is currently hiring for a Relief Delivery Service Driver (internally known as a Service Support Representative) to... ...~$5,000 retention incentive payable in first 6 months ~ Medical, Dental, and Vision Insurance ~ Disability and Life Insurance...
Securitas Security Services USA, Inc., a renowned leader in the security industry, is now seeking dedicated and detail-oriented individuals to join our team as Armed Security Officers. In this role, you'll be instrumental in ensuring the safety and protection of our clients...
...Crescent Hotels & Resorts - JobID: J9a35ae63fd6b4770b09c7073b5a94158-1 [Parking Attendant / Valet] As a Parking Attendant at Crescent Hotels & Resorts, you'll: Manage parking operations efficiently; Assist guests with parking needs and directions; Ensure the safety and...
...*Status: Full-time/ Exempt **Position Description* Exemplar is seeking a highly skilled and motivated Director of Veterinary Services and Attending Veterinarian to join our executive leadership team. This individual will play a central role in guiding the company...
...suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with... ...00 employees. What You'll Be Doing Operate and monitor plant equipment to ensure optimal performance Perform routine inspections...