Job Description
We offer a hybrid work environment. Most US-based positions can also be performed remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission:
To actively connect people to their next great opportunity.
Who We Are:
ZipRecruiter is a leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary of Job:
Accountable for comprehending, researching, and addressing Employer and Job-Seeker questions and concerns. This role is dedicated to helping ZipRecruiter customers achieve success in their recruitment efforts.
What You'll Do:
Must be located in the Phoenix, AZ metro area.
Schedule may include weekends/nights.
Answers inbound Employer and Job-Seeker phone calls and processes all basic
support inquiries. Properly transfers calls to appropriate teams and departments.
Handles a large volume of Sales and Support inquiries via chat and email. Forwards inquiries as needed.
Performs troubleshooting for site issues and functionality.
Maintains high service levels as established by the department.
Meets or exceeds established metrics and performance goals including productivity and quality of activities.
Promotes ZipRecruiter site features and products (TrafficBoost, Resume Database, etc.).
Processes plan upgrades and downgrades at the users request.
Assesses potential Terms of Use and Product Guidelines violations and forwards pertinent information to the Compliance Department.
Learns and develops the internal Knowledge Base of the evolving ZipRecruiter product.
What You'll Need:
Passionate about Customer Service
Prior work in B2B preferred
Detail-oriented, organized, and an expert on time management
Passionate, optimistic, and a team player
Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
Easily builds rapport and establishes relationships with customers and colleagues
Coachable. Listens to and implements feedback from Supervisor
Listens patiently. Will probe and clarify to get necessary details from customers
Flexible work schedule is needed
As Part of Our Team Youll Enjoy:
Category: Customer Service
The US base salary for this full-time position is $20.75ph.
Depending on the position offered, equity, bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or genetics.
Privacy Notice: For information about ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: -applicant-privacy-notice
Company DescriptionZipRecruiter is the fastest growing employment marketplace. We have helped over 1 million businesses and 100 million job seekers find their next perfect match through partnerships with the best job boards on the web, curated email alerts, award-winning mobile apps, and the world’s best search algorithm for jobs.
...The QTI Group is helping a local company find a Packaging Assistant to join their team! This small company packages various spice... ...consumers or for school districts all over the country! This is a part time position working only 12 hours per week! Apply now if interested...
...enthusiastic about customer service and have a passion for the retail and trade industries? We are seeking a dynamic Trade Mart Customer... ...graduates, skilled trade candidates, military veterans, and entry-level candidates. Visit our website at Company Description...
...Do you love to dance? Do you enjoy teaching others to dance? The Ocean Community YMCA is now seeking a part-time dance instructor for our Westerly-Pawcatuck branch. The right candidate will: Have experience with one or more forms of dance such as jazz, hip hop, tap...
Swift Wash is a modern, express car wash that is seeking hard-working and dependable team members to join our growing company. Be a part of the "Best... ...for Team Members to grow quickly into a Swift Wash Site Manager. We will provide you with all of the training you need to...
...Safety Coordinator Internal MVT Services Join the MVT family!!! Mesilla Valley Transportation is now hiring a Safety Coordinator in El Paso, TX! The Safety Coordinator is responsible for administering and auditing safety and compliance processes and procedures...