CUSTOMER ADVOCATE Job at Hiester Automotive, Fuquay Varina, NC

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  • Hiester Automotive
  • Fuquay Varina, NC

Job Description

Job Description

Job Description

We are looking for potential employees who want to grow with a progressive company and positively impact the customer’s experience. Our Customer Advocates are trained to provide a world-class service experience to all who enter our doors. We are a family owned and operated business and strive to provide an excellent work environment.

ESSENTIAL RESPONSIBILITIES (include but are not limited to):

John Hiester Automotive is currently seeking a full-time Customer Advocate to join our team! In this role, you will:
  • Ability to communicate effectively with both external and internal customers and employees.
  • Ability to achieve goals and objectives set by management.
  • Communicate with parts department and technicians to complete repairs.
  • Report to Management for additional job duties.
  • Schedule service appointments.
  • Use of electronic tablet and mobile texting required.
  • Greet and write customer up in a timely manner.
  • Maintain highest customer satisfaction in accordance with Manufactures guidelines,
  • Review Repair Orders to ensure work is completed


EMPLOYEE BENEFITS

  • Insurance
  • Medical
  • Vision
  • Dental
  • Accident
  • Critical Illness
  • Short-Term and Long-Term Disability Plans
  • Life Insurance
  • 401k with company match
  • Employee discounts on vehicle purchases, parts, and service
  • Opportunities for advancement

OUR CORE VALUES
  • Character & Integrity
  • Servant Attitude
  • Professional
  • Get-It-Done Attitude
  • Loves People

OUR CULTURE

We are a company that has been successful by doing the right things and loving and developing our employees from good to great. Hiester Automotive Group is built on core values that create a positive atmosphere. We are a family owned and operated business and provide an excellent work environment. By living our core values, we have built a company that customers and employees love. We are seeking friendly, positive, and goal-oriented individuals to fill open positions immediately!

The ideal candidate for a Customer Advocate can be characterized as having a professional appearance, a strong will to serve people, and the motivation to do more than expected. We are looking for highly motivated and goal-oriented individuals. If you are professional, have integrity, love people, like to get it done and possess a servant attitude, you may want to speak to us!

KNOWLEDGE, SKILLS, & ABILITIES REQUIRED:
  • Must have a valid U.S driver’s license.
  • Must be reliable
  • Team Oriented and positive attitude with high energy personality.
  • Ability to Multitask and stay focused in a fast-paced environment.
  • CDK Drive experience helpful.
  • Professional appearance and attitude required.
  • Minimum one year service writer experience preferred.
  • Strong written and verbal communication skills
  • Strong organizational skills
  • Must be able to pass background check and drug test


SERVICE SCHEDULE

  • Closed every Sunday
  • Hours: 8:00 am – 6:00 pm (Varies Per Store)
  • Working a Saturday is compensated by a day off the following week

Please provide an updated resume and a statement as to why you would like to be a Customer Advocate for our company. Join our team and see why so many customers choose us as their Dealership for Life!™

Job Tags

Full time, Temporary work, Immediate start, Sunday, Saturday,

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