Job Description
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advocate. As a Customer Advocate, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. You will be the primary liaison between the customer and the company. This is a great opportunity for someone who enjoys working in a fast-paced environment and has a passion for delivering outstanding customer experiences.
Responsibilities:
- Engage with customers to understand their needs and provide appropriate solutions
- Handle inbound and outbound calls and emails to assist customers with inquiries, quotes, and concerns.
- Follow up with customers via calls and emails to confirm customer satisfaction
- Provide accurate and efficient data entry of customer information into the database
- Accurately load inbound repair unit information into the database on a daily basis
- Analyze customer feedback and identify areas for improvement in our services
- Communicate effectively with customers and internal co-workers in a professional and friendly manner
- Assist with resolving customer complaints or issues in a timely manner
- Maintain a high level of phone etiquette while interacting with customers
- Collaborate with cross-functional teams to ensure customer needs are met
- File paperwork, send video links to customers and perform other duties as assigned
- Starting pay is $17/hour but will move to salary after completing a 90 day probational period
Skills:
- Excellent data entry skills with attention to detail
- Exceptional customer service skills, including the ability to handle difficult situations with empathy and professionalism
- Ability to analyze customer needs and provide appropriate solutions
- Multilingual abilities are a plus
- Strong communication skills, both verbal and written
- Experience in outbound calling is an advantage
Join our team as a Customer Advocate and be part of a dynamic company that values its employees. We offer competitive compensation, opportunities for career growth, and a supportive work environment. Apply now to become an integral part of our dedicated team!
Company Description COMPANY HISTORY:
Our industrial electronic repair facility is located in Kernersville, North Carolina and has repaired thousands of Original Equipment Manufacturer (OEM) units since 1995. Our customer base is comprised of 5,500 organizations located in more than 75 countries and our projects have included repairing units for 45 of the Fortune 100 companies. We service a full range of products from basic circuit boards to complex robotics. Our company motto is "Be the best you can be at ERD" and several of our employees have been with us since we opened for business 25+ years ago.
Our repairs include models that are old, outdated, and even obsolete. This is a highly specialized and unique service. Our technicians average 20+ years of electronic repair experience. We stand behind our repairs with pride and with the best in the industry, 3-year warranty. Our repairs cover a complete range of OEM equipment. We have invested in sophisticated test and repair equipment that allows us to repair electronic devices correctly the first time.
Company Culture
ERD aims for high levels of satisfaction for our team members. We intentionally encourage a strong work/life balance. ERD provides opportunities to expand your professional and technical knowledge for team members that want to invest in themselves.
COMPANY HISTORY:\r\nOur industrial electronic repair facility is located in Kernersville, North Carolina and has repaired thousands of Original Equipment Manufacturer (OEM) units since 1995. Our customer base is comprised of 5,500 organizations located in more than 75 countries and our projects have included repairing units for 45 of the Fortune 100 companies. We service a full range of products from basic circuit boards to complex robotics. Our company motto is "Be the best you can be at ERD" and several of our employees have been with us since we opened for business 25+ years ago.\r\nOur repairs include models that are old, outdated, and even obsolete. This is a highly specialized and unique service. Our technicians average 20+ years of electronic repair experience. We stand behind our repairs with pride and with the best in the industry, 3-year warranty. Our repairs cover a complete range of OEM equipment. We have invested in sophisticated test and repair equipment that allows us to repair electronic devices correctly the first time.\r\nCompany Culture\r\nERD aims for high levels of satisfaction for our team members. We intentionally encourage a strong work/life balance. ERD provides opportunities to expand your professional and technical knowledge for team members that want to invest in themselves.
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