COORDINATOR - CAFE SALES Job at Hard Rock Cafe, Orlando, FL

  • Hard Rock Cafe
  • Orlando, FL

Job Description


Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the worlds largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Powers North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as one of Forbes Best Employers for Women, Diversity and New Grads and a Top Large Employer in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels & Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years. For more information on Hard Rock International, visit or

This role works closely with both the Sales Manager and Client/Guest to provide a seamless experience. The Event Services Manager gathers details and information to take an idea and turn it into a reality while meeting budget restrictions from the client/guest and maximizing profit for the company. This position also works as a liaison between the client/guest and internal operating units working as a point person to answer questions, solve conflicts/disputes, ensure the safety of the guests and employees, and provide solid financial results.




Administration / General

  • Update and maintain details on Banquet Event Orders
  • Follow through on all deposits as outlined in the contract
  • Coordinate with Universal parking requests and bus drop off
  • Obtain pricing and secure items for groups from outside vendors
  • After receiving invoices, input purchase order information for payment to vendors
  • Close out files for Accounting

Event Management

  • Work with all operating areas to develop staffing schedules
  • Coordinate load in, production and event time lines with client, operations and external vendors
  • Develop custom creative events as needed
  • Coordinate with Kitchen Operations changes in menu selections and/or quantities
  • Work with Sales Managers and assist with site visits and tastings
  • Serve as point during events for internal and client communication
  • Communicate with all operating areas the expectations for the event
  • Coordinate all talent rider information (technical and food & beverage)

Training Standards

  • Adhering to Company training standards
  • Proficient in Delphi
  • Ensures all company and established (event) O.P.s

This job description reflects the positions essential functions; it does not encompass all of the tasks that may be assigned.


Job Requirements

  • Communication
  • Organization
  • Detail Oriented
  • Self-Motivated
  • Positive Attitude

Minimum Requirements

  • College coursework preferred, High School Diploma or Equivalent
  • Minimum 5 Years Event Management Experience
  • Proficiency Communicating (speaking, reading, writing) in English
  • Proficient in Word, Excel, PowerPoint and Delphi

Physical Requirements

  • Ability to move throughout the restaurant, LIVE and retail store and LIVE venue (standing, walking, kneeling, bending) for extended periods.
  • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
  • Ability to work extended hours on day of show move objects up to 50 pounds

Pre-Employment Process:

  • Employment with Hard Rock International requires the successful completion of the pre-employment process; to include a satisfactory background check.

Additional Details:


  • Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard Rock welcomes and encourages applications from people with disabilities. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact a member of our Human Resources team.
  • Disclaimer
  • While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

Job Tags

Contract work,

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