Job Description

When you join Renaissance®, you join a global leader in pre-K–12 education technology! Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom.

Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.

Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.

Job Description

This position provides first-level technical support to end-users, resolving basic technical issues and assisting with various IT-related tasks. This role involves troubleshooting hardware and software problems, providing user support, and escalating more complex issues to higher-level support teams.

Responsibilities:

• Respond to user inquiries and provide technical assistance via phone, email, or in-person.
• Troubleshoot and resolve basic hardware, software, and network issues.
• Assist with the installation, configuration, and maintenance of computer systems and peripherals.
• Document and track issues using a ticketing system, ensuring timely resolution and follow-up.
• Provide user training and support for common software applications and tools.
• Escalate unresolved issues to Tier 2 or higher-level support as needed.
• Maintain accurate records of support activities and user interactions.
• Remain up to date with the latest IT trends and technologies.

Qualifications

• High school diploma or equivalent; additional technical certifications or coursework is a plus.
• Basic understanding of computer hardware, software, and networking principles.
• Strong problem-solving skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.
• Experience with common operating systems (Windows, macOS, Linux) and office productivity software.

Preferred Skills:

• Familiarity with helpdesk ticketing systems.
• Basic knowledge of Active Directory and network troubleshooting.
• Experience with remote support tools and techniques.

Bonus Points: 

• Onsite availability to work out of our corporate office location of Wisconsin Rapids, WI.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Salary Range: $18.46-$25.40 This range is based on national market data and may vary by experience and location.

Benefits for eligible employees include:

• World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
• Health Savings and Flexible Spending Accounts
• 401(k) and Roth 401(k) with company match
• Paid Vacation and Sick Time Off
• 12 Paid Holidays
• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
• Tuition Reimbursement
• Life & Disability Insurance
• Well-being and Employee Assistance Programs

Frequently cited statistics show that some women, underrepresented individuals, protected veterans and individuals with disabilities may only apply to roles if they meet 100% of the

qualifications

. At Renaissance, we encourage all applications! Roles evolve over time, especially with innovation, and you may be just the person we need for the future!

EQUAL OPPORTUNITY EMPLOYER

Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATIONS

Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition .

EMPLOYMENT AUTHORIZATION

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

 

For information about Renaissance, visit: 

Job Tags

Holiday work, Full time, Local area, Remote job, Worldwide, Work visa, Flexible hours,

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