Clients Experience, VP Job at Confidential, New York, NY

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  • Confidential
  • New York, NY

Job Description

Clients Experience, VP

About the Company

International corporate wellness platform

Industry
Health, Wellness & Fitness

Type
Privately Held

Founded
2012

Employees
1001-5000

Funding
$200+ million

Categories

  • Health & Wellness
  • Daily Gym Pass
  • Daily Gym Passes
  • Gym Passes Sao Paulo
  • Gym Passes in Sao Paulo
  • Gym Sao Paulo
  • Gym Sp
  • Gym in Sao Paulo
  • Gyms Sp
  • Pilates
  • Swimming
  • Work-out

Specialties

  • human resources
  • health
  • fitness
  • employee engagement
  • workplace wellness
  • corporate wellness
  • and employee benefits

About the Role

The Company is seeking a Client Experience VP to join their Business Transformation team. The successful candidate will be responsible for leading the global client experience function, ensuring the delivery of exceptional service to all clients worldwide. This role involves leading a large, globally distributed team and is central to maintaining and evolving operational excellence. The VP will be expected to own and evolve the global client experience strategy, foster a culture of excellence and accountability, and ensure seamless operations across various client-facing teams. They will also be tasked with leveraging data and insights to improve processes, setting ambitious goals, and partnering with commercial and product teams to bring the client's voice into strategic decision-making. Applicants for the Client Experience VP role at the company should have a minimum of 10 years' of experience, with at least 7 years' in operations, preferably in a B2B/SaaS environment. The role requires a leader with a proven track record of managing large, diverse teams and a strong focus on operational excellence. The ideal candidate will have outstanding communication skills, be fluent in English, and have a passion for fostering a culture of continuous feedback and operational excellence. The company values individuals who can lead with empathy and integrity, and who are adept at driving and navigating organizational change. A background in commercial or product roles is also a plus, and the company encourages all candidates who are passionate about the role to apply, even if they do not meet all the criteria.

Hiring Manager Title
Global Leader of Ecosystem Operations and Support

Travel Percent
Less than 10%

Functions

  • General Management
  • Operations
  • Strategy
Confidential

Job Tags

Worldwide,

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