Client Support Specialist Job at AiAuto | Virtual F&I, Parsippany, NJ

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  • AiAuto | Virtual F&I
  • Parsippany, NJ

Job Description

About Us

Dealer Owned Warranty Company LLC is a leading provider of F&I (Finance and Insurance) partnership services in the automotive industry, offering a full suite of obligor and administrator services, top-of-the-line products, technology, and training. Ai Auto and Virtual F&I are the sister companies to our main powerhouse.

About Virtual F&I:

We are challenging the traditional car-buying experience. Gone are the days of consumers spending hours at a dealership, navigating unclear pricing and high-pressure sales tactics. The days of F&I managers who miss family dinners and are unable to attend their children’s games on the weekends are a thing of the past with remote F&I. Instead, we have created an innovative SaaS platform that brings the dealership experience to consumers fingertips wherever they may be. At Virtual F&I™, we are not just another automotive software vendor. We are a group of passionate individuals with decades of automotive and technology experience who have come together with a singular vision: transform how people buy cars. We invite you to experience a new way of engaging with consumers. A way that respects their time, values transparency, and puts them in the driver’s seat of the buying process. At Virtual F&I™, we are not just helping dealers sell more cars and F&I products. We are championing a movement to make car buying what it should be: simple, transparent, and enjoyable. Welcome to the future of car buying. Welcome to Virtual F&I™.

Summary

We are seeking a Client Support Specialist in the automotive industry to join our dynamic team at Virtual F&I, one of our growing brands at DOWC. In this role, you will be instrumental in providing critical client support to our SaaS product and ensuring the seamless operation of our applications for our dealerships. Your contributions will directly enhance our customer experience and support our mission of driving innovation.

Responsibilities

  • Provide support for application-related issues to ensure optimal performance.
  • Provide exceptional customer support via phone, chat, and email communication.
  • Answer all customer inquiries and resolve pending issues
  • Act as a liaison between departments and clients to ensure needs are being met
  • Escalate critical issues as they arise to the appropriate contacts.
  • Document all customer interactions and keep the CRM data up to date.
  • Act as a main POC for any dealership requests or inquiries
  • Assist in the process of onboarding new clients/dealerships.
  • Maintain and organize client files as needed.
  • Conduct training sessions when necessary for users on application functionalities and best practices.
  • Monitor application performance and troubleshoot issues as they arise.
  • Document processes, procedures, and user guides for reference.
  • General administrative tasks related to client support.

Hours: (40-hour work week)

Tuesday & Wednesday 10AM - 7pm (30 min lunch)

Thursday & Friday 10AM - 6:30PM (30 min lunch)

Saturday 9AM - 4PM (work from home)

*Off Sunday and Monday

*Subject to change as needed.

Requirements

  • Minimum of 2+ years in a customer service, call center, or support role.
  • Proven experience in the automotive industry, BDC backgrounds preferred
  • Exceptional customer service skills and proven experience handling a high volume of calls, email, and chat.
  • Strong technological skills, must have experience with MS Office and CRM
  • Excellent communication skills to effectively interact with team members and clients.
  • Ability to manage multiple tasks efficiently in a fast-paced environment.
  • Excellent problem-solving skills and works with a strong sense of urgency.
  • Must be able to work Saturdays remotely

Are you tired of working in the dealership and want more of a steady job but still love the industry? This is the perfect opportunity for you to grow with an exploding and groundbreaking new brand that is transforming the auto industry!

Come join our growing team here in Parsippany! As NJ's Best Places to Work Honoree for two years in a row, we offer:

  • Competitive compensation
  • Medical, Dental, Vision, 401k matching, Life Insurance, medical expense card
  • PTO and Sick Time
  • Corporate events, team and culture building activities, employee awards and recognition, company trips and more!

Job Tags

Weekend work, Sunday, Saturday,

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