Job Description

Compensation Type: Yearly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has an expanding presence in key European markets through properties in London, Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location: Park Lane New York, situated on Billionaires’ Row – home to the world’s most coveted addresses on Central Park South – has been completely reimagined as a departure from its neighbors and serves as a unique and inclusive retreat within walking distance of the city’s cultural hubs including Lincoln Center, Carnegie Hall, 5th Avenue shopping, and the Museum of Modern Art. The 47-story property features 610 rooms – nearly half of which provide sweeping park-facing views – and 11,000 square feet of reimagined indoor and outdoor event space. A fitness center perched on the fifth floor offers state-of-the-art equipment and its own separate outdoor terrace. The reimagined hotel features three new food & beverage venues throughout the hotel including an 80-seat lobby bar with an outdoor promenade, an intimate restaurant on the hotel’s second floor, and CentralPark South’s only rooftop lounge atop the hotel. Perched on the 47th floor, the cocktail bar will treat guests to a one-of-a-kind experience against the backdrop of Manhattan's sprawling skyline and park. Overview: Park Lane New York is seeking a candidate to join our dynamic team. This role secures and services “Catering/Event Sales” business from the social markets through active and effective promotion, solicitation, and prospecting, while maintaining Park Lane New York standards and maximizing revenue/profit potential. The role requires creativity, strong organizational skills, and the ability to multitask under pressure. The manager must balance client expectations with the hotel’s financial goals, addressing challenges as they arise to ensure successful outcomes. By fostering collaboration among teams and delivering personalized service, they play a key role in creating memorable guest experiences and maintaining the hotel’s reputation for excellence. Responsibilities: What you will do Client Relationship Management: Develop and maintain trusted client relationships, understanding their needs to deliver exceptional service that secures repeat business and referrals. Event Planning and Coordination: Oversee all aspects of event planning, from menu selection and logistical arrangements to staffing and event setup, ensuring seamless execution and adherence to Park Lane New York standards. Sales and Revenue Generation: Generate new business leads, negotiate contracts, and close catering sales for events. Upsell and cross-sell services to optimize revenue across all food & beverage outlets. Banquet Event Orders (BEOs): Develop and manage BEOs and Resumes, ensuring accurate communication of event details to all departments involved. Financial Management: Create cost estimates, manage budgets, and coordinate billing with the accounting team. Ensure profitability while meeting client expectations and maintaining high standards. Vendor and Department Collaboration: Work closely with Culinary, Banquet, Reservations, and Front Desk teams to ensure flawless event coordination. Manage relationships with third-party vendors and oversee load-in and event breakdown. Quality Assurance and Post-Event Follow-up: Conduct post-event evaluations and collect feedback to assess client satisfaction and enhance future event planning. Participate in daily and weekly meetings to report on event updates and client needs. What you bring Experience: Minimum 2 years in a similar role within a luxury or luxury/lifestyle hotel. Skills: Proficiency in Delphi, Microsoft Office Suite, and strong familiarity with event planning software. Exceptional communication, organizational skills, and problem-solving ability. Language: Required to speak, read, and write English, with fluency in other languages preferred. Personal Attributes: A proactive, detail-oriented relationship builder with a passion for hospitality and high standards of service. We are seeking a dynamic and enthusiastic catering manager to join our team and help to deliver the highest quality of service to our guests. The Catering Sales Manager is responsible for prospecting, contracting, producing, and overseeing catering events. KEY RESPONSIBILITIES Handle event inquires, prospecting, proposals, negotiations and contracting according to procedure Solicit new and existing catering accounts and opportunities including entertaining, attending industry functions, and maintaining relationships Schedule site visits and walk throughs with clients and aid assistance walk -in clients Guide clients with appropriate food and beverage selections, room layout, décor, and audio-visual needs as it pertains to each event Management of events Generating banquet event orders and floor plans Coordinate event details with the culinary, banquets and outlet teams to ensure successful events Generating a summary of charges for the client and making sure that payment is received for both the deposit and final payment prior to the event Inputting of the food and beverage figures into Delphi to assist in the budget and the projection for the year Responsible for meeting and exceeding established goals Qualifications: A minimum of two years of experience in a sales or catering office capacity Bachelor's degree in hospitality a plus Knowledge of Delphi is a plus Excellent verbal and written communication, organization, ability to multi-task in fast paced environment and a professional appearance is required Must be proactive, self-motivated and an excellent team player High energy and positive attitude Strong problem-solving skills Good time management skills Strong communications skills Knowledge of overall hotel operations and how they affect each department

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