Job Description

Company: Alaska Airlines The Team:

Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. 

Role Summary:

The Cargo Technology Specialist works on a fast-paced, high-exposure team whose responsibilities include developing cargo technology solutions at Alaska Airlines and Hawaiian Airlines. As an individual contributor, this role makes recommendations to improve system administration, systems testing, system & processes improvement, station support and systems solutioning for design and delivery.

Key Duties:

• Applies knowledge of cargo processes to coordinate and support the maintenance of all systems and software applications, including iCargo, Salesforce.
• Manages projects to develop and implement new equipment and systems while supporting equipment and system enhancements to ensure a smooth transfer to cargo areas of support.
• Supports agents in all cargo locations including facilitation of questions and queries.
• Determines an effective approach for troubleshooting connectivity, technical issues or equipment failures for the frontline.
• Makes recommendations on internal and external business opportunities requiring technical implementation.
• Identifies opportunities to improve the customer and agent experience while reducing operating costs through feedback collection, option evaluation, and determination of next steps.
• Manages user acceptance testing, cargo testing strategy, test case creation and training for all enhancements to third party software.
• Owns communication to appropriate parties regarding system issues, enhancements, and changes to cargo equipment and applications.
• Make recommendations on policies and procedures.
• Develops processes for the execution of new projects.
• Ensures compliance with all applicable company, contractual, federal, state and local regulations.
• Builds and supports relationships across the company, and with cargo vendors including representing the cargo division at meetings related to projects, applications, and software.
• Provides in-station support as needed.

Job-Specific Experience, Education & Skills:

Required

• 2 years of experience in cargo operations or a related area.
• Bachelor’s degree or an additional two years of relevant training/experience in lieu of this degree.
• Proficiency with Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).
• Strong effective analytical and problem-solving skills.
• Strong verbal, written, and interpersonal communication skills.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Preferred

• Strong knowledge of cargo systems and applications including iCargo and Salesforce.
• Process improvement skills and experience.
• Knowledge of project management processes and methodology.
• Ability to work cross-divisionally to drive the implementation of new products or changes.

Job-Specific Leadership Expectations:

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Salary Range: $74,400 -- $111,600 / year Salary Details:

Pay will be based on multiple factors, including and not limited to location, relevant experience/level and skillset while balancing internal equity relative to other Alaska/Horizon employees. Alaska/Horizon is committed to fair, unbiased compensation along with competitive benefits in all locations in which we operate.

 

Note: We don’t typically hire at the top of the range.

Total Rewards:

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

 

• Free stand-by travel privileges on Alaska Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off
  
   

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status: Exempt Employment Type: Full-Time Regular/Temporary: Regular Requisition Type: Management Location: Seattle - Hub Regulatory Information:

Equal Employment Opportunity 
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply. 

 

Government Contractor & Department of Transportation (DOT) Regulations 
Alaska Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Horizon Air and any employment offer will be withdrawn. 

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Job Tags

Holiday work, Full time, Temporary work, For contractors, Local area,

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