Call Center Retention and Recovery Advisor Job at Sears Holdings Corporation, Longwood, FL

  • Sears Holdings Corporation
  • Longwood, FL

Job Description

The Retention and Recovery operations is designed to implement customer retention strategies to increase loyalty and retain business, as well as recover any funds due to the company after a protection plan has been cancelled. This role is expected to have a 50% collection rate and handle between 50-60 calls a day.

We are HIRING!!!

Call Center CUSTOMER SERVICE & SALES Job Opportunity!

Are you the Helpful and Professional RETENTION & RECOVERY ADVISOR we are looking for?

Our position is located at our LONGWOOD, FL -Transform Sears Home Services Call Center

We are seeking RETENTION, SALES and COLLECTIONS Oriented Professionals to support our Home Services Team with the Servicing and Retention of our Sears Members and provide them with a Wow Member Experience with their Home & Appliance Protection Plan & maximize opportunities to retain existing members and increase members loyalty!

APPLY TODAY & Get your Invitation to INTERVIEW!

Don"t miss this Great Job Opportunity...Training STARTS NOV. 28TH!!!

Must submit Official Job Application directly through our Companys Jobsite

(Apply by using the link below-Copy & Paste the Link to your Search Browser):

Apply with Get.It


Once your Job Application is received through our Companys Jobsite, you will receive a Call/Email/Text with 24-48hrs to confirm an Interview Day & Time!


Paid Orientation & Training @$15/hr.
Base Pay of $15.00/Hr. PLUS Commission
Full Package of Benefits- Medical, Dental, Vision, Life Ins., 401K Benefits, & 6 Paid National Holidays
Advancement & Leadership Training Opportunities
Recognition Programs
Call Center work environment and possible option to Work from Home Opportunity after 90 Days based on Performance


Establishes and maintains a high level of customer satisfaction, professionalism, and courtesy in all retention & collection transactions

Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing members in an effort to resell and retain
Offers targeted solutions based on customer need to prevent product cancellation through outbound and inbound calling
Attempts to 'save' customers from cancelling their protection products by explaining benefits of the program(s) and tailoring solutions to meet the individual customer needs.
Makes efforts to collect outstanding balances due to the company due to a cancelled contract term through inbound and outbound calling
Explains and reconciles customer disputes as they pertain to payment of outstanding balances that are due


Enjoys working in a fast-paced, high-volume, call center environment.
Great Verbal Communication and Listening Skills
Comfortable handling inbound calls and outbound calls
Previous experience in Sales, Customer Service, Retention, or Collections
The ideal candidate knows how to think strategically, has a strong work-ethic, is goal-oriented and experience working with escalated customer issues and problem resolution
Ability to apply appropriate retention and sales techniques
Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations
Plus skills to have- Negotiating Skills, Consultative, Persuasive, Self-Motivated, able to Work Independently, Disciplined.
Ability to use Computer and multitask
Must have a Flexible Work Schedule.


I like our fun work environment

I enjoy the folks I work with. They have become my family Vanessa L. Sears Employee

We look forward to receiving your Official Job Application to TODAY!


Keywords: Call Center, Sales, Insurance Sales, Sales Advisor, Telecommunications, Telemarketing, Telesales, Inside Sales, Retention, Collection Agent, Sales Agent, Sales Representative, Consultant, Insurance, Warranty , Virtual Interview Process, On-site Training
Employment Type: Full-Time

Job Tags

Holiday work, Full time, Contract work, Remote job, Flexible hours,

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