Looking for a flexible weekend gig? Join our remote customer service team! Help customers, solve problems, and make an impact—all from the comfort of home.
Your Mission: Day to Day Responsibilities
* Handle a high volume of inbound calls, delivering efficient and friendly customer service (90% of the role).
* Assist with customer move-ins, move-outs, and payment processing for a self-storage facility.
* Provide clear, persuasive information about our storage solutions to potential customers.
* Use active listening to resolve customer concerns and provide positive outcomes.
* Maintain accurate records in the CRM, documenting all interactions.
* Build lasting customer relationships that support business growth.
Your Toolbox: Skills to be Successful
* 2+ years of call center experience, with a focus on inbound calls.
* Ability to handle high call volumes while providing top-notch service.
* Strong communication skills and the ability to connect with diverse customers.
* High attention to detail, organization, and multitasking abilities.
* Critical thinking skills with a proactive problem-solving approach.
* Availability to work weekends only (Saturday & Sunday).
* Must be available to work within US time zones.
* An internet speed of at least 10 Mbps download and 5 Mbps upload is required.
Your Perks: What's in it for you
* Working completely remote
* Location independence
* 6 Paid leave days
* Quarterly bonus
* Yearly salary increase policy (7% after 6 months, then 5% after additional 6 months)
* Long-term position with the opportunity to grow in a stable and growing Agency
* Great opportunity to grow
* You’ll be joining a high-level and fast-paced team
Why Adaptive Teams?
At Adaptive Teams, we don’t just fill positions – we create pathways to success. Whether you’re a seasoned pro or just starting out, we’re here to help you grow, innovate, and make an impact. If you’re looking for exciting opportunities and, a team that’s as passionate as you are, this is the place to be.
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