Cake Decorator Job at Hy-Vee, Coralville, IA

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  • Hy-Vee
  • Coralville, IA

Job Description

Responsible for decorating bakery items. You will assist customers with their bakery orders by the telephone and in person at the store. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies:

  • Partnerships
  • Growth mindset
  • Results oriented
  • Customer focused
  • Professionalism

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager

Positions that Report to you: None


Primary Duties and Responsibilities:

  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
  • Makes an effort to learn customers’ names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they’re looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • performing other tasks in every way possible to enhance the shopping experience.
  • Answers the telephone promptly and provides friendly, helpful service to customers who call including taking product orders.
  • Takes customer orders at Bakery counter.
  • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
  • Checks orders for the day and sets up a timeline and production schedule.
  • Decorates bakery items in a timely manner.
  • Keeps current on new designs and trends.
  • Ensures department standards are met.
  • Checks cake orders for details (size, deco pack, icing needs, dates) daily and indicates supply needs.
  • Orders supplies for decorating area and checks off the order.
  • Delivers product and sets up wedding cakes on site (outside the store).
  • Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
  • Checks product dates, pulls cases for work and lists items to fill or replace.
  • Develops bakery orders for bakers on a daily basis. (Orders cakes, sizes, etc.)
  • Tracks daily retail production. Identifies, with co-workers, tasks to be completed.
  • Operates as a lead worker with part-time or other employees. (Instructs and reviews work).
  • Participates in employee cross training.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
  • Adheres to company policies and individual store guidelines.
  • Reports to work when scheduled and on time.


Secondary Duties and Responsibilities:

  • Wraps all product as necessary.
  • Assists in other areas of the store as needed.
  • Performs other job related duties and special projects as required.


Knowledge, Skills, Abilities and Worker Characteristics:

  • Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
  • Ability to do arithmetic calculations involving fractions, decimals, and percentages
  • Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Job Tags

Full time, Part time,

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