Job Description

Job Summary: The Business Development Manager for Global Customs Solutions is responsible for executing strategic plans to drive revenue growth, expand market share, and maximize profitability in alignment with DHL Group's global business strategy and objectives. This role focuses on promoting and selling comprehensive global customs brokerage solutions to a worldwide clientele, managing complex projects and initiatives to deliver impactful results across diverse markets in the international logistics landscape.

Differentiators:

• Expertise in Customs Brokerage & Compliance
• Technology Proficiency in SaaS and AI tools
• Global Trade Experience
• Business Development Expertise in Customs Products (software)

Key Responsibilities:

• Sales Strategic Development: Develop and execute strategies to drive customs brokerage revenue growth focusing on DHL TradeConnect, the DHL globally integrated customs brokerage solution.
• Lead Generation: Identify and pursue new business opportunities through market research and marketing initiatives tailored to senior Customs, Trade Compliance, Supply Chain, Logistics, and Procurement leaders.
• New Business Acquisition: Proactively establish new business relationships with targeted accounts currently not utilizing DHL TradeConnect global customs brokerage solutions.
• Client Engagement: Initiate contact with targeted prospects, identify decision-makers, and understand their supply chain business challenges related to import/export clearance and trade compliance globally.
• Solution Alignment: Assess customer needs and align them with the capabilities and benefits of DHL’s global customs solutions.
• Proposal Development & Advocacy: Develop leads, conduct pre-proposal visits, prepare proposals, and negotiate to close deals. Advocate for DHL’s global customs brokerage solutions by promoting innovative concepts and practices to customer decision makers.
• Relationship Management: Build and maintain relationships with prospects and key accounts, including high-level engagements both internally and externally. Partner with local, regional, and global management to coordinate customer requests and promote DHL Customs services.
• Pricing and Bid Management: Support the end-to-end lifecycle of customs RFQs by ensuring that all relevant pricing components, based on customer requirements and received input from commercial Owner, are reasonably considered in the final customer submission. Act as product gatekeeper as per DGF Global RFQ Management Process definition.
• Market Analysis and Trend Monitoring: Conduct market studies and feasibility assessments to analyze market potential and identify target groups. Stay informed on key trends and developments impacting business development plans.
• Sales Coordination: Coordinate sales efforts with sales groups and provide competitive data to product management.
• Sales & Customer Materials: Regularly contribute to the enhancement of business development and sales materials, ensuring they effectively communicate the DHL TradeConnect value proposition.
• Team Support: Provide guidance and support to less experienced team members and assist in issue resolution.

Qualifications & Key Requirements:

• Bachelor’s degree in a related field or equivalent experience
• More than 6 years of experience in business development, preferably within the customs and logistics industry or Trade Management.
• Technology Proficiency in Global Trade Management Software (GTS, GTM, E2open)
• Global Trade Experience
• Business Development Expertise in Customs Products
• Strong skills in new business development, account management, selling, cross-selling, persuasion, and customer value proposition.
• Proficiency in sales proposals, contract negotiation, sales forecasting, revenue growth, change management, CRM, and project management.
• Excellent stakeholder management, influencing, feedback, presentation, storytelling, and facilitation skills.
• Customer-Oriented with an existing network in the industry
• Strong skills in hunting and sales
• Excellent communication skills (interaction, presentations, postings, and engagement)
• Leadership and solution design capabilities
• Innovative Approach
• Results-Driven

Salary Range: 149K – 151K per year, depending on experience and qualifications.

Why Join Us? At DHL Group, we value innovation, collaboration, and customer-centric solutions. Join us to be part of a dynamic team committed to driving growth and delivering exceptional service.

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