Associate Director, CRM & Insights Job at Vaco by Highspring, Raleigh, NC

NHJadk85OHdabVRXNUpEQWFmU3dRMUVVRUE9PQ==
  • Vaco by Highspring
  • Raleigh, NC

Job Description

Job Description

Job Summary

The Associate Director, CRM & Insights serves as a strategic and operational leader responsible for driving CRM performance, delivering reporting excellence, and fostering cross-functional collaboration. This role oversees the CRM roadmap, translates business needs into scalable solutions, ensures data integrity, and partners with analytics teams to optimize field engagement. The position works closely with sales and marketing to enable seamless CRM functionality and generate insights that enhance engagement and tool effectiveness.

Key Responsibilities

  • CRM Strategy & Roadmap: Develop and execute CRM strategies and initiatives aligned with organizational priorities and field effectiveness goals.
  • Insights & Analytics: Collaborate with analytics, marketing, and field teams to produce actionable insights that inform customer engagement and targeting strategies.
  • Data Governance: Maintain data accuracy, standardization, and governance to ensure reliable CRM data for reporting and decision-making.
  • System Enhancements: Translate business requirements into CRM system configurations and enhancements.
  • Reporting & Dashboards: Partner with analytics teams to design and deliver dashboards and reporting tools that support performance tracking and operational needs.
  • Vendor & Team Leadership: Manage external CRM support partners and provide guidance and leadership to internal team members.

Technical & Functional Skills

  • Experience with Salesforce or similar CRM platforms
  • Strong data analysis, reporting, and visualization skills
  • Proficiency in Microsoft Office Suite
  • Background in CRM administration or enhancement planning
  • Familiarity with data governance and analytics tools

Minimum Qualifications

  • Bachelor's degree required
  • 5+ years of experience in CRM strategy, commercial operations, or analytics

Preferred Qualifications

  • Experience in regulated industries such as healthcare or life sciences
  • Proven ability to translate business requirements into technical CRM solutions
  • Strong cross-functional communication and project management skills
  • Demonstrated leadership capabilities

Job Tags

Work at office,

Similar Jobs

Express Employment Professionals-Fargo

Equipment Operators | $30-$35/hr. | Moorhead, MN Job at Express Employment Professionals-Fargo

 ...provided. Pay & Benefits: ~$30-$35/hour ~100% employer-paid healthcare ~ Per diem, lodging, overtime, and...  ...pay is $30-$35/hr., more if you hold your CDL-A. To apply, call Express Employment Professionals of Fargo at (***) ***-****, or email your... 

FINRA

Senior Principal Analyst, Corporate Real Estate (San Francisco) Job at FINRA

Senior Principal Analyst, Corporate Real Estate The Senior Principal Analyst, Corporate Real Estate reports to the Senior Director, Corporate Real Estate (CRE) and is a critical position in helping to drive overall CRE strategy. This position is responsible for analyzing...

Destinytravel

Remote Travel Concierge & Planner Job at Destinytravel

 ...A travel coordination company is seeking a Travel Coordination Associate to guide clients through their journey, ensuring a smooth experience from planning to return. The role involves handling inquiries, assisting with itinerary updates, and providing comprehensive travel... 

Motion Msk

Product Manager, Patient Experience Job at Motion Msk

 ...As our Product Manager of Patient Experience, you will own the end-to-end patient journey and all patient-facing technology. This is a unique opportunity to build from scratch - designing and launching a custom patient-facing application while fundamentally shaping how... 

Prospect Equities

Front-End Developer Intern Job at Prospect Equities

 ...and detail-oriented Front-End Developer Intern to join our team in building responsive and...  ...websites, mobile applications, and web applications. In this role, you will focus...  ...to gain hands-on experience in front-end development and expand your skills to include mobile...