Job Description

Operations Area Manager

About Us:

Amata is a Full-Service Administrative Solution for Legal Professionals. We are a fractional support services company providing professional service firms with flexible staffing solutions and alternative office options. Our promise is to strengthen business operations, through structure, people, and services.

Our vision is to support more law firms with flexible office and staffing options than any organization in the world.

Job Summary:

The Operations Area Manager will be responsible for managing and optimizing operations across multiple locations within the Chicagoland area. This role requires a strategic thinker with strong leadership skills, a passion for developing team members, and the drive to succeed in a world-class operation.

Responsibilities will include the following:

• Area Management: Oversee center operations across multiple locations, ensuring client satisfaction, efficient workflows, a positive working environment for all employees, and a clean and organized work environment.
• Client Communication: Work with staff to communicate effectively with clients, ensuring client satisfaction. The person in this position will be responsible for managing and closing prospect leads and for expanding services to existing clients through the center teams. 
• Team Leadership: Lead, mentor, develop, and inspire a team of managers, supervisors, and staff, fostering a positive and productive work environment and help develop a winning company culture.
• Performance Monitoring: Monitor, analyze, and manage to target performance metrics, identify trends, areas for improvement, and recognize employees for work well done.
• Budget Management: Manage assigned budgets, making sure staff billing is accurate and complete and vendor costs are managed within budget.
• Vendor Coordination: Work with existing vendors to hold them accountable to contracted services and seek out new vendors when needed.
• Stakeholder Collaboration: Collaborate with cross-functional teams and stakeholders to achieve organizational objectives and drive continuous improvement.
• Reporting: Prepare and present timely reports and performance data on operational performance, including key performance indicators, to senior management.

Ideal candidates possess the following skills:

• Leadership Skills: Proven leadership and team management skills, with the ability to inspire and motivate teams, creating a positive and productive work culture.
• Analytical Skills: Experience with analytical and problem-solving, with a focus on data-driven decision-making.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex information clearly in person, on the phone and through written communication.
• Interpersonal Skills: Demonstrable experience bringing teams together to work on projects and support each other.
• Adaptability: Ability to thrive in a dynamic and fast-paced environment, with a proactive and flexible mindset.
• Technical Proficiency: Proficiency in using relevant software and tools for operations management.
• Critical Thinking Skills: Able to objectively question, analyze, interpret and evaluate issues before forming a judgment.
• Resilience: Ability to bounce back from setbacks and challenges.

Requirements:

• Access to reliable transportation to travel between locations
• Have a valid and current Notary Stamp or the ability to become a Notary within six months of hire
• Experience: Minimum of 5 years of experience in operations management, with a proven track record in a leadership role.
• Education: Bachelor’s degree in business administration, Operations Management, or a related field or equivalent work experience.

Job Tags

Similar Jobs